NANCY GENTILE

Manage daily fabrication and installations to execute daily jobs

• Implement systems and procedures to ensure efficient workflow
• Administer all company policies in a fair and consistent manner
• Process payroll weekly for team of 12 employees, ensuring compliance with policies
• Provide consistent communication with the owner
• Plan, delegate and follow up on tasks and assignments to ensure expectations are met in an efficient and timely manner
• Oversee the scheduling of daily templates, cutting, fabrication and installations
• Oversee post close follow ups are met and to client satisfaction
• Ensure accounts receivable are collected and payables are distributed to vendors
• Ensure OSHA requirements are met and enforced
• Maintain excellent relationships and communication with all contractors, clients, employees and vendors

Managed fabrication and installations to execute daily jobs.

Oversaw the scheduling of daily templates, cutting, fabrication and installations.

Managed client follow-ups to ensure timely responses and maintain strong relationships.

Implemented systems and procedures to ensure efficient workflow.

Administered all company policies in a fair and consistent manner.

Maintained excellent relationships and communication with all contractors, clients, employees and vendors.

Ensured 100% payroll accuracy and timely payments for all employees.

• Recruited and interviewed potential candidates, as well as hiring and terminations
• Developed a team using empathetic and engaging communication skills
• Scheduled daily receptionists
• In charge of customer service, organization and incoming phone calls
• In charge of client intake, receiving all necessary information
• Trained all front desk associates to aspire excellent customer service skills

• Effectively ran the front desk duties as lead
• Scheduled and confirmed all daily appointments
• Opened and closed the POS system and cash register
• Recruited and outsourced all potential employees
• Trained all receptionists to aspire excellent customer service skills

• Managed daily store operations including opening and closing
• Performed daily merchandising functions
• Lead all sales staff on proper guided duties
• Assisted management throughout daily operational duties
• Operated as the store manager on duty in absence of the manager
• Worked with sales associates to ensure the store was running effectively
• Performed all cash administration
• Handled opening and closing procedures in store
• Conducted annual physical inventory

• Oversaw managers of six different stores with volume up to 1.5 million per year
• Provided all merchandising and operational direction to store managers
• Performed extensive hiring, training and development for all store managers
• Strived and set individual store sales goals
• Liaison between the store managers and regional managers
• Trained, hired and developed personal relationships with all employees and customers
• Performed weekly audits
• Communicated needs to the regional manager and buyers