Nancy George
Kansas City,KS
Summary
Knowledgeable and dedicated manager and customer service professional. A solid team player with an outgoing, positive demeanor and a natural in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, positive and results driven.
Overview
32
32
years of professional experience
Work History
Division Manager
Unified Government Of Wyandotte County/KCK
10.2010 - 01.2013
- Responsible for managing and supervising (49) employees
- Controlled costs by streamlining operations and reducing waste.
- Established clear and consistent policies and procedures.
- Handled escalated complaints involving division operations and work of personnel under supervision.
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Set and oversaw division budgets in excess of $200,000.00 per year.
- Recruited, interviewed and hired employees
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements.
Administrative Support Supervisor
Unified Government Of Wyandotte County/KCK
06.1995 - 10.2010
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Delivered performance reviews, recommending additional training or advancements.
- Collaborated in timely processing of billing and accounts receivables.
- Monitored and directed incoming mail and prepared outgoing mail.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Prepared detailed documents and reports in adherence administrative processes.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Assisted management with special projects to complete all tasks by deadlines.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Maintained office calendars to track important dates and deadlines.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Created and maintained detailed records of office expenses to accurately predict future budget requirements.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Directly supervised staff of 32 employees
- Aided in development of departmental policies and procedures
- Departmental Budget Preparation and Revisions
- Composed and Typed Memos and Communications
- Satisfied Complaints and Inquiries, Internal and Public
Assignment Desk Editor - Part Time
WDAF Fox 4
12.2002 - 05.2006
- Listened to scanners for breaking news stories
- Assigned breaking news stories to reporters and photographers for coverage.
- Followed up on news tips
- Updated future assignments in computer files
- Acted as point of contact for editorial questions.
Fiscal Assistant
Unified Government Of Wyandotte County/KCK
10.1980 - 06.1995
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Used accounting software to prepare weekly and monthly financial reports.
- Processed payments and documents such as invoices
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Coordinated with external auditors to resolve discrepancies.
- Coordinated office supply ordering to avail materials for streamlined operations.
- Assisted management with annual expense plans to strategically track income or revenue.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Assisted in budget preparation and forecasting to control expenditure and maximize profitability.
- Completed financial reports, providing insight into performance, operations and cash flow.
- Inspected account books and recorded transactions.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Input financial data and produced reports.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Handled day-to-day accounting processes to drive financial accuracy.
- Entered figures using 10-key calculator to compute data quickly.
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Education
High School Diploma -
Wyandotte High School
Kansas City, KSBachelor of Arts - Communication Studies
University of Missouri - Kansas City
Kansas City, MOSkills
- Issue and Complaint Resolution
- Customer Account Management
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- De-escalation Techniques
- Strong Analytical and Problem Solving Skills
- Attention to Detail
- Staff Motivation
- Customer relationship development
- Customer Service
- New Hire Onboarding
- Verbal and Written Communication
Timeline
Division Manager
Unified Government Of Wyandotte County/KCK
10.2010 - 01.2013
Assignment Desk Editor - Part Time
WDAF Fox 4
12.2002 - 05.2006
Administrative Support Supervisor
Unified Government Of Wyandotte County/KCK
06.1995 - 10.2010
Fiscal Assistant
Unified Government Of Wyandotte County/KCK
10.1980 - 06.1995
High School Diploma -
Wyandotte High School
Bachelor of Arts - Communication Studies
University of Missouri - Kansas City
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