Nancy George
Bronx,NY
Summary
Spiritual leader with a commitment to lead the Emmanuel Baptist Church with a mission of spiritual growth and development. Experienced with problem solving and personal development as a Customer Service Manager at the United States Postal Service. Mastered community service and team collaboration, significantly enhancing congregant engagement and reducing customer complaints. Skilled in preaching and strategic problem-solving, adept at fostering transformative experiences and driving positive change.
Knowledgeable Associate Minister with experience in spiritual guidance and community engagement. Provided impactful sermons, participated in meaningful community outreach programs. Utilizes pastoral care to support and guide congregational members effectively. Demonstrated skills in pastoral care and effective communication, fostering compassionate and inclusive environment.
Overview
32
32
years of professional experience
Work History
Associate Minister
Emmanuel Baptist Church
07.2017 - Current
- Delivered inspiring sermons that resonated with diverse audiences, fostering a sense of unity and belonging among congregants.
- Enhanced congregation engagement by incorporating multimedia and relatable stories into sermons.
- Developed strong relationships with families in the congregation, providing guidance and support during times of struggle or celebration.
- Conducted funerals and memorial services with dignity and compassion while providing solace to grieving family members.
- Conducted weekly bible study sessions to deepen congregants'' understanding of their faith.
- Led programs such as worship, study, fellowship, and service opportunities.
- Provided spiritual care through visitation, counseling, and prayer.
- Evaluated and implemented new resources such as books, study materials, or guest speakers to enrich congregants'' spiritual growth.
- Mentored youth group members, encouraging personal growth and spiritual development within a safe space.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Interacted with local community, building relationships with civic organizations and other churches.
Customer Service Manager
United States Post Office
08.1993 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Education
Master of Divinity - Theological Studies
New York Theological Seminary
New York, NY05-2015
Bachelor of Science - Business Management
Mercy College
Dobbs Ferry, NY05-1994
Skills
- Pastoral care
- Discipleship training
- Small group facilitation
- Grief support
- Biblical studies
- Community service
- Preaching
- Teaching
- Officiating
- Preparing weekly sermons
- Oversee services
- Lead prayers
Timeline
Associate Minister
Emmanuel Baptist Church
07.2017 - Current
Customer Service Manager
United States Post Office
08.1993 - Current
Master of Divinity - Theological Studies
New York Theological Seminary
Bachelor of Science - Business Management
Mercy College
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