Nancy Gerard
Providence
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Beauty Consultant Sales Representative
Sephora inside Kohl's
Logan
07.2025 - Current
- Assisted customers in selecting beauty products based on individual needs.
- Provided product demonstrations to enhance customer understanding and engagement.
- Maintained cleanliness and organization of the beauty display area.
- Educated clients on skincare routines and makeup application techniques.
- Managed inventory by restocking shelves and tracking product availability.
- Attended training sessions to stay updated on new products and trends.
- Provided customers with product advice and recommendations based on their individual needs.
- Identified opportunities for cross-selling additional products or services based on customer needs.
eFiling Support
Journal Technologies, Inc.
Logan
07.2019 - 03.2020
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized various software and tools to streamline processes and optimize performance.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Documented interactions in the customer relationship management system accurately.
- Educated customers on service features to promote usage and engagement.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Customer Support Specialist/Purchasing Expeditor
ELITechGroup
Logan
01.2005 - 06.2010
- Provided expert support to customers via phone and email communications.
- Resolved customer inquiries through active listening and problem-solving techniques.
- Collaborated with cross-functional teams to enhance customer service processes.
- Documented customer interactions in the internal CRM for reference and follow-up.
- Escalated complex issues to senior team members for resolution assistance.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Completed day-to-day duties accurately and efficiently.
- Processed purchase order entry & management.
Education
High School Diploma -
Golden West High School
Visalia, CA06-1986
Skills
- Customer relationship management
- Problem solving
- Team collaboration
- Active listening
- Time management
- Effective communication
- Prioritizing and multitasking
- Proficient in Microsoft Excel, Word, and Outlook
Timeline
Beauty Consultant Sales Representative
Sephora inside Kohl's
07.2025 - Current
eFiling Support
Journal Technologies, Inc.
07.2019 - 03.2020
Customer Support Specialist/Purchasing Expeditor
ELITechGroup
01.2005 - 06.2010
High School Diploma -
Golden West High School
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