Nancy Gevargez

I was cashier in the evening and a stocker on the night shift.

• Greeted customers entering store and responded promptly to customer needs
• Worked flexible schedule and extra shifts to meet business needs
• Welcomed customers and helped determine their needs
• Helped customers complete purchases, locate items, and join reward programs
• Stocked, tagged , and displayed merchandise as required
• Assisted customers with returns, refunds, and resolving transaction issues
• Answered questions about store policies and addressed customer concerns
• Worked closely with shift manager to solve problems and handle customer concerns
• Tallied cash drawer at the beginning and end of each work shift
• Performed cash, card , check transactions to complete customer purchases
• Learned duties for various positions and provided backup at key times
• Worked with floor team and managers to meet a wide range of customer needs

I was a travel agent for 8 years. I had good

• Worked closely with top executives and assistants to meet compliance with strict business schedules
• Prepared necessary travel documentation for national and international trips to diverse locations
• Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
• Assisted in organizing and overseeing assignments to drive operational excellence
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
• Successfully managed budgets and allocated resources to maximize productivity and profitability
• Launched quality assurance practices for each phase of development
• Managed senior-level personnel working in marketing and sales capacities