Summary
Overview
Work History
Education
Skills
Certification
Associations
References
Software Proficiency
Timeline
Generic

Nancy Gibbins

Woodstock,GA

Summary

An accomplished Program Manager with more than two decades of experience driving exceptional outcomes. Grown and flourished within the Amazon customer service ecosystem. Expertise in designing and implementing strategic training initiatives that are aligned with Amazon's fast-paced and customer-focused culture. Proven ability to optimize vendor performance, improve operational efficiency, and increase revenue generation through the implementation of targeted programs. Expertise in utilizing data-driven insights to identify skill deficits, design individualized curricula, and measure training effectiveness. Collaborative and skilled at cultivating strong relationships with Amazon stakeholders, such as merchants, vendor managers, and other key partners. Passionate about keeping abreast of the ever-changing marketplace dynamics, policies, and tools to ensure that training programs remain on the cutting edge of innovation. Eager to contribute my in-depth Amazon expertise and training prowess to improve team performance and boost company success. Outstanding accomplishments in Diversity, Equity, and Inclusion efforts promoting employee inclusion and job satisfaction sentiment through multiple engagement programs. Talented professional considered knowledgeable leader and dedicated problem solver.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Program Manager Training Specialist

Amazon.com
05.2016 - Current
  • Create engaging and effective training materials, such as e-learning modules, presentations, videos, and documentation, to support learning requirements of Amazon employees and teams. Improved training efficacy by more than 92%.
  • Conduct engaging training sessions through various mediums, such as virtual classrooms and workshops, ensuring that participants acquire comprehensive understanding of subject matter. Average metrics improvements at 97%.
  • Collaborate with managers and stakeholders to determine training requirements and performance gaps, and then design targeted training solutions to address these areas.
  • Evaluate participant performance and provide actionable feedback to help employees better their skills and knowledge to determine effectiveness of training programs.
  • Manage and maintain organization's LMS, ensuring that training materials are current, accessible, and well-organized to facilitate employee learning
  • Work closely with cross-functional teams, managers, and HR to align training initiatives with business objectives and provide timely progress reports on training
  • Collect participant feedback, assess efficacy of training, and make iterative improvements to training content and delivery methods to enhance overall learning experience.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Identified program obstacles and communicated possible impacts to team.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout program lifecycle.
  • Championed best practices in project management, fostering culture of continuous improvement.
  • Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.

Director of Digital Marketing

123iON
11.2005 - 01.2011
  • Contributed to creation and execution of successful marketing campaigns for Fortune 100 & 500 companies including AT&T, UPS, AARP, Oracle, CapitalOne, and others
  • Contacted internal employees and vendors to complete campaigns.
  • Managed cross-functional teams to execute integrated digital marketing campaigns.
  • Partnered with sales teams to align digital marketing efforts with business objectives.
  • Stayed current on industry trends and emerging technologies to maintain competitive advantage in marketplace.
  • Mentored junior team members, aiding in their professional development within organization.
  • Improved lead generation with targeted pay-per-click advertising campaigns.
  • Increased brand awareness by implementing innovative digital marketing strategies.
  • Led team in identifying opportunities for improvement in existing processes, resulting in more efficient workflows.
  • Optimized website performance for enhanced user experience and higher conversion rates.
  • Streamlined processes related to project management, improving efficiency within department.
  • Utilized search engine optimization best practices to increase website visibility and rankings.
  • Managed relationships with external agencies, vendors, and partners for successful collaborations in digital initiatives.

Sales Manager

ClickTracks Analytics
06.2005 - 05.2006
  • Responsible for conducting product demonstrations that demonstrate their capacity to meet customer objectives. Was able to improve customer ROI by 87%, increasing conversion rates from 2% to 35%.
  • Made recommendations to enhance client acquisition while supporting internal teams.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies. Increased overall regional sales by 27%.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.

Analyst/ Account Manager

360i.com, Inc.
01.2004 - 05.2005
  • Utilized knowledge to direct search engine-friendly design of multiple e-Commerce and informational websites, including Capital One Finance, Princess Cruises, and The Jim Ellis Properties.
  • Average campaign efficacy increased by 79% in three month intervals.
  • Supervised four teams charged with completing duties for three business units
  • Offered complimentary products to customers, resulting in increased revenue and business expansion.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Queried databases for information needed for report processing.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Identified and resolved problems through root cause analysis and research.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.

Web Developer & Search Engine Marketing Specialist

Ecologix Systems
11.2001 - 01.2004
  • Developed and executed search engine marketing campaigns to attract customers.
  • Developed customized websites to enhance branding initiatives and boost sales.
  • Coded websites using HTML, CSS, JavaScript, and jQuery languages.
  • Enhanced user experience by implementing responsive web design and optimizing website performance.
  • Developed custom web applications, resulting in tailored solutions for client needs.
  • Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
  • Resolved technical issues promptly, ensuring minimal disruption to website performance and user satisfaction.
  • Oversaw back-end development using PHP to maintain website integrity.
  • Multi-tasked across multiple functions and roles to meet deadlines and organizational expectations.
  • Adhered to SEO best practices while designing sites.
  • Contributed to company growth by proactively seeking opportunities for improvement in web development processes and technologies; shared knowledge with colleagues to foster culture of continuous learning.
  • Engaged with clients to plan and optimize site issues and queries.
  • Discussed site and app requirements with clients to produce actionable development plans.
  • Increased website traffic 300% through search engine optimization strategies and targeted content creation.

Instructional Designer / Training Specialist

United Space Alliance (N.A.S.A.)
08.2000 - 02.2001
  • Contributed to development and planning of project while conducting in-depth technical learning gap analysis.
  • Created full learning suite for refit of cockpit of Shuttle Atlantis.
  • Created learning modules for utilization of systems aboard International Space Station.
  • Developed new user interfaces and instructional design materials in collaboration with internal teams.
  • Developed instructor-led training materials that supported face-to-face classroom instruction for blended learning environments.
  • Implemented successful instructional design projects from concept to completion within budget and time constraints.
  • Designed multimedia presentations that incorporated audio, video, and graphics for engaging online courses.
  • Created curricula, research topics and conceptualized course format, subject matter and presentation.
  • Assisted in selection of appropriate tools and technologies for effective course development and delivery.
  • Conducted comprehensive needs analysis to identify areas for instructional improvement and targeted training solutions.
  • Incorporated best practices in instructional design methodologies like ADDIE, SAM, and Agile into project workflows.
  • Conducted post-training evaluations to measure effectiveness of instruction and identify areas for continuous improvement.
  • Evaluated existing course materials, identifying opportunities for enhancement or revision based on learner feedback.
  • Planned and monitored implementation of technology-based learning programs.
  • Applied adult learning principles to ensure optimal engagement levels among diverse groups of learners.
  • Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
  • Developed workforce training programs to improve organizational efficiency.

Education

Certifications - Program Management, Leadership

Harvard University - HarvardX Program
Cambridge, MA

Certified Professional Life Coach - Life Coaching

International Coaching Federation
Costa Mesa
01.2024

Novoed
San Francisco, CA
03.2023

Physics and Marine Biology

Florida Institute of Technology
Melbourne, FL
12.1991

Skills

  • Curriculum Design
  • Learning Management System (LMS)
  • Performance Assessment
  • Employee Development
  • Leadership Development
  • Training Gap Analysis
  • Employee Engagement
  • ADDIE
  • Project Management
  • Process Improvement
  • Project Coordination
  • Policy and procedure improvements
  • Program Leadership
  • Work Planning and Prioritization
  • Data Collection & Research
  • Stakeholder Management

Certification

  • Learning Experience Design Certification
  • Certified Professional Life Coach
  • SmartSheets Certification
  • Harvard University - Exercising Leadership: Foundational Principles

Associations

  • HTML Writer's Guild
  • Atlanta Interactive Marketing Association
  • Digital Analytics Association
  • Data Analytics Association
  • Data & Marketing Association
  • The Learning Guild
  • QMIDA

References

Ben Angel, Director, CS Support at Amazon (cangel@amazon.com)

Johana Arce, Sr. Mgr Americas Training Delivery en Amazon (joarce@amazon.com)

Ty Bledsoe, DEI Principal Program Manager (tybledso@amazon.com)

Software Proficiency

  • Adobe Creative Cloud
  • Adobe Photoshop
  • Adobe Indesign
  • Adobe Illustrator
  • Adobe Acrobat
  • Adobe Dreamweaver
  • Trello
  • Asana
  • Camtasia
  • Microsoft Products:
  • Excel
  • Word
  • Access
  • Powerpoint
  • Articulate
  • Storyline
  • Rise360
  • HTML
  • Keynote
  • mySQL
  • Perl
  • CSS
  • Wordpress
  • Evolve
  • ADDIE
  • Vyond

Timeline

Program Manager Training Specialist

Amazon.com
05.2016 - Current

Director of Digital Marketing

123iON
11.2005 - 01.2011

Sales Manager

ClickTracks Analytics
06.2005 - 05.2006

Analyst/ Account Manager

360i.com, Inc.
01.2004 - 05.2005

Web Developer & Search Engine Marketing Specialist

Ecologix Systems
11.2001 - 01.2004

Instructional Designer / Training Specialist

United Space Alliance (N.A.S.A.)
08.2000 - 02.2001

Certifications - Program Management, Leadership

Harvard University - HarvardX Program

Certified Professional Life Coach - Life Coaching

International Coaching Federation

Novoed

Physics and Marine Biology

Florida Institute of Technology

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