Nancy Glass
Arlington,TX
Summary
Highly proactive manager with 20 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations. Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication skills. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
32
32
years of professional experience
Work History
Event Supervisor
Red's Roadhouse
Kennedale, TX
11.2015 - Current
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
- Correctly calculated inventory and ordered appropriate supplies.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Dining Room Manager
Sheraton Fort Worth
Fort Worth, TX
02.2013 - 09.2015
- Carefully interviewed, selected, trained and supervised staff.
- Interacted positively with customers while promoting hotel facilities and services.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
General Manager
Red's Roadhouse
Kennedale, TX
01.2012 - 10.2012
- Promoted the business through participation in and sponsorship of community events.
- Carefully interviewed, selected, trained and supervised staff.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
- Correctly calculated inventory and ordered appropriate supplies.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Actively participated in ongoing customer service programs to build sales and rapport in the community.
- Led and directed team members on effective methods, operations and procedures.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Skillfully interacted with external vendors to obtain the best quality in pricing and product.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Key role in start-up of 20,000 sq. foot venue
President/Owner
Wonderful World Of Cooking
Arlington, TX
06.2006 - 12.2011
- Carefully interviewed, selected, trained and supervised staff.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
- Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
- Correctly calculated inventory and ordered appropriate supplies.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Prepared for and executed new menu implementations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Skillfully interacted with external vendors to obtain the best quality in pricing and product.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Achieved highest employee retention rate in the region.
Suites Supervisor
Verizon Theater
Grand Prairie, TX
01.2005 - 01.2006
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Dining Room Manager
American Airlines Center
Dallas, TX
03.2001 - 10.2001
- Carefully interviewed, selected, trained and supervised staff.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Club Manager
The Ballpark In Arlington
Arlington, TX
02.1994 - 03.2001
- Carefully interviewed, selected, trained and supervised staff.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Interacted positively with customers while promoting hotel facilities and services.
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Achieved highest employee retention rate in the region.
Education
Associate of Arts - Applied Nutrition
American Academy Of Nutrition
Dallas, TX1982
Associate of Arts - Real Estate
Kaplan
Arlington, TX2015
Skills
- Service-oriented
- Staff scheduling
- Natural leader
- Food service background
- Strong work ethic
- Passion for customer satisfaction
- Conflict resolution techniques
- Results-oriented
- Business operations expertise
- Inventory control and record keeping
- Dynamic, friendly hostess
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
Timeline
Event Supervisor
Red's Roadhouse
11.2015 - Current
Dining Room Manager
Sheraton Fort Worth
02.2013 - 09.2015
General Manager
Red's Roadhouse
01.2012 - 10.2012
President/Owner
Wonderful World Of Cooking
06.2006 - 12.2011
Suites Supervisor
Verizon Theater
01.2005 - 01.2006
Dining Room Manager
American Airlines Center
03.2001 - 10.2001
Club Manager
The Ballpark In Arlington
02.1994 - 03.2001
Associate of Arts - Real Estate
Kaplan
Associate of Arts - Applied Nutrition
American Academy Of Nutrition