Nancy Glazer-Roberts
Jefferson
Summary
Accomplished professional with a diverse skill set in fundraising development, membership, and event planning. Experienced in event management, fundraising, membership sales, corporate sponsorship development, and customer outreach. Possessing a wide range of media expertise, able to effectively engage with diverse populations. With 20 years of proven leadership experience and an unwavering commitment to fostering a collaborative work environment, demonstrates a passion for hospitality and the club industry. Creativity in event planning showcased through consistent success in developing and executing comprehensive fundraising strategies. A dedicated individual who continuously challenges both themselves and their team to exceed expectations and set new standards of excellence. A managerial professional with a proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results, teams rely on collaborative leadership and adaptability to changing needs.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Assistant General Manager
MEGUNTICOOK GOLF CLUB
05.2023 - Current
- Assisted in overseeing daily operations of the company, including managing staff, coordinating schedules, and ensuring efficient workflow
- Collaborated with the general manager to develop and implement strategic plans to improve business performance and achieve organizational goals
- Analyzed financial data and prepared reports for senior management on budgeting, forecasting, sales trends, and profitability
- Managed inventory levels to optimize stock availability while minimizing excess inventory costs
- Ensured compliance with company policies, procedures, and regulatory requirements across all departments
Director of Clubhouse Operations
CONNESTEE FALLS GOLF CLUB
01.2016 - 01.2021
- Responsible for managing all daily Clubhouse services throughout all dining and kitchen areas, Catering, member and non-member events, wellness, pool, tennis and any other non-golf activities of the Clubhouse, assuring that the wants and needs of member and guests are consistently exceeded
- Provide for a cohesive environment, bringing together all divisions of the Clubhouse operations
- Plan and implement budgets, hire, train and supervise team
- Developed an operating budget for each department, monitored and took corrective action as necessary to help assure budget goals were met
- Assured all SOP's for revenue and cost control were in place and consistently utilized
- Worked to increase levels of food service quality and to enhance all aspects of the member dining experience
- Manage the overall operation of the Clubhouse on a daily basis
- Assists in planning and implementing procedures for special club events and banquet functions
- Greets guests and oversees actual service on a routine, random basis
- Helps develop menus for both dining venues, banquets and wine lists
- Developed bottle/glass wine sales promotion programs
- Updates club's Web site and digital signboard
- Develop and distribute weekly digital 'Clubhouse Happenings' newsletter
- Established quantity and quality output standards for personnel in each department
- Develops new and innovative ways in which to stimulate member activities and participation in Club events
- Maintains appearance, upkeep and cleanliness of all food and beverage equipment and facilities
- Approves all product invoices before submitting to the accounting department
Membership & Event Manager
THE POWDER HORN GOLF CLUB
01.2014 - 01.2016
- Maintain club database including membership register and implement recruitment strategies to meet company goals through coordination of club activities, public relations efforts, and promotion of events
- Work with clients to arrange events through finding best services and collaborating to meet needs or address specific concerns
- Met and exceeded membership goals 65%
- Solicited and retained private banquet event customers from within the membership and outside the club, met and exceeded established F&B revenue goals
- Managed proposals, contracts, deposits, site visits, and related contacts as first point of contact in order to create continuity of service and ensure club meets customer expectations
Membership & Event Sales Coordinator
SONNENALP GOLF CLUB
01.2014 - 12.2014
- Took the lead on all member services and supported General Manager with membership sales needs including cold calling, providing tours, sales kit maintenance, follow up communications, and related recruitment-oriented interactions
- Developed customer outreach efforts including newsletters, calendars, targeted email marketing, and related techniques results in increase in membership sales by 26% and retention by 15%
- Planned and implemented strategies to meet club membership goals
- Maintained the club's membership databases and roster (membership certificate register, resignations, transfers, address & contact information, roster and website) with the assistance of Accounting
- Promoted and managed dozens of successful membership events, drawing significant interest and increasing customer base
- Served on Membership Committee and other related club committees to assure members' interests are consistently addressed
- Managed proposals, contracts, deposits, site visits, and related contacts as first point of contact in order to create continuity of service and ensure club meets customer expectations
- Manages distribution of Club Surveys to Membership
- Collects and analyzes all data and compares data to results from previous years to evaluate standard of growth and improvement
- Interacted with local Chamber of Commerce, Social and Civic Organizations, Realtors, City Officials and other community organizations to network and market the club for membership and events
Director of Membership
WEST ORANGE CHAMBER OF COMMERCE
01.2011 - 01.2013
- Developed strategic plans for association including creating policies for membership development that resulted in a 22% increase in membership
- Delivered membership program to best meet ambitious organizational goals
- Managed changes in policy and procedure by rigorously analyzing systems in place and creating proposals to streamline contact and promotion
- Coordinated general marketing campaigns with Chamber's mission and recruitment and retention efforts resulting in a 93% retention rate for first and second year
- Created and maintained a member recognition a program as well as a monthly call/stop by program
Sales & Marketing Manager/Floor Manager
URBANLIFE MANAGEMENT
01.2009 - 01.2013
- Promoted restaurant services in local venues, working with other staff in order to create a consistent experience and outreach effort
- Met with clients to present proposals and event specifics, establishing basic agreements and ensuring 98% success rate on closing contracts after initial meeting
- Trained and mentored wait staff, increasing service and providing coaching as necessary
- Attended trade shows, local events, networking and Chamber of Commerce gathering, and seminars as well as guiding social media to better connect with potential customers
Executive Sales
METROWEST GOLF CLUB/FLORIBRA, USA
01.2005 - 01.2007
- Developed and marketed ladies and junior clinics and camps, print advertising, and sales approaches for Golf/Social memberships
- Created and implemented marketing communications strategies to target corporate and group sales through advertising, trade shows, social media and relationship marketing activities
- Managed accounts payable/receivable and vendor files in collaboration with Human Resources
Fundraising Account Executive/Development Manager
ENTERTAINMENT PUBLICATIONS
01.1999 - 01.2005
- Spearheaded efforts in three country sales territory including prospecting and acquisition of funders and retailers for Entertainment Fundraising products
- Surpassed sales goals and great business by 20% annually, resulting in receiving 'Best Sellers' award and trip
- Planned and implemented merchandising events with each account as well as managed service and collected & recommitted all accounts
Education
AA -
Santa Fe College
Gainesville, FLUniversity of Florida
Gainesville, FLSkills
- Customer Relationships
- Strategic Planning
- Process Improvement
- Database Maintenance
- Cost Reduction
- Leadership
- Cross-Discipline Collaboration
- Training & Development
- Customer service
- Operational efficiency
- Staff management
- Workflow coordination
- Training and development skill
- Teamwork and collaboration
- Administrative management
Certification
- Proficient in IBS, Jonas, Office Suite, and Adobe Pro
- Active Member of CMAA
- SERV Safe Food Protection Manager Certification
- TIPS
- CPR Certified
Activities
- Maine Antique Dealers Association, Board Member
- St. James Cathedral School Chili Cook-off, Auction/Fundraising Committee Member
- TNT, Leukemia & Lymphoma Foundation, Development Team Member
- Morning Star Foundation, Auction Committee Member
- Give Kids the World Foundation, Fundraising/Development Manager
Timeline
Assistant General Manager
MEGUNTICOOK GOLF CLUB
05.2023 - Current
Director of Clubhouse Operations
CONNESTEE FALLS GOLF CLUB
01.2016 - 01.2021
Membership & Event Manager
THE POWDER HORN GOLF CLUB
01.2014 - 01.2016
Membership & Event Sales Coordinator
SONNENALP GOLF CLUB
01.2014 - 12.2014
Director of Membership
WEST ORANGE CHAMBER OF COMMERCE
01.2011 - 01.2013
Sales & Marketing Manager/Floor Manager
URBANLIFE MANAGEMENT
01.2009 - 01.2013
Executive Sales
METROWEST GOLF CLUB/FLORIBRA, USA
01.2005 - 01.2007
Fundraising Account Executive/Development Manager
ENTERTAINMENT PUBLICATIONS
01.1999 - 01.2005
University of Florida
AA -
Santa Fe College
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