Nancy Goldschmidt
Medford,OR
Summary
Enthusiastic Expanded Functions Dental Assistant looking to tackle new responsibilities as a administrative office assistant at a thriving dental office in Jackson County. Adept at performing dental assisting and office duties. Personable, responsible and a versatile employee. A solid team player with a positive attitude and the ability to establish amazing rapport with clients. Dedicated customer service representative with the motivation to maintain customer satisfaction and to contribute to the company's success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Expanded Functions Dental Assistant
Timber Kids
Ashland, OR
03.2023 - 11.2023
- Provided direct patient care in a manner that promoted comfort and safety for all patients.
- Kept track of treatment information in patient records.
- Exposed dental diagnostic x-rays.
- Documented patient records during procedures and added notes taken to treatment chart.
- Applied sealant protective coatings and placed fluoride to teeth after dental procedures.
- Verified accuracy of patient information before each appointment by reviewing existing records or collecting new data.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Sterilized dental equipment using automatic washers and autoclave to prevent cross contamination.
- Performed coronal polishing.
- Educated patients on preventive dental care practices such as flossing and mouth rinses.
- Established clean, sterile and welcoming environment for patients.
- Instructed patients on proper brushing techniques using demonstration models or diagrams.
- Scheduled appointments for returning patients based on availability.
- Maintained Sterilization Area according to OSHA guidelines and sterilized all instruments after use.
Expanded Functions Dental Assistant
LaClinica
Medford, OR
01.2019 - 10.2021
- Verified accuracy of patient information before each appointment by reviewing existing records or collecting new data.
- Organized patient charts prior to appointments by gathering necessary documents.
- Provided direct patient care in a manner that promoted comfort and safety for all patients.
- Gathered and documented patient medical and dental histories and vital signs.
- Exposed dental diagnostic x-rays.
- Explained insurance benefits to patients in order to maximize their coverage.
- Fabricated temporary crowns from alginate impressions or pre-fabricated templates.
- Performed coronal polishing.
- Educated patients on preventive dental care practices such as flossing and mouth rinses.
- Scheduled appointments for both returning patients based on availability.
- Placed and removed matrices and temporary separating devices.
- Demonstrated knowledge of dental terminology in order to communicate effectively with colleagues and other health professionals.
- Removed sutures or dressings following surgery at the request of the dentist.
- Assisted dentist during complex surgical procedures such as root canals or extractions.
- Recognized by management for providing exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prepared treatment rooms for patient procedures by setting out instruments and materials.
- Performed chair-side dental assisting during patient examinations and treatments, including taking radiographs, impressions, and pouring up models.
Expanded Functions Dental Assistant
Siskiyou Endodontics
MEDFORD, OR
03.2016 - 11.2018
- Provided direct patient care in a manner that promoted comfort and safety for all patients.
- Exposed dental diagnostic bitewings, periapicals, CBCT scans and assisted dentist during the examinations.
- Documented patient records during procedures and added notes taken to treatment chart.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Placed and removed matrices for temporary fillings, along with placing the temporary filling after the r oot canals were finished.
- Sterilized dental equipment using automatic washers and autoclave to prevent cross contamination.
- Returned calls by the end of the day to assist with customer questions and concerns.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Expanded Functions Dental Assistant
LaClinica
Medford, OR
04.2012 - 03.2016
- Provided direct patient care in a manner that promoted comfort and safety for all patients.
- Kept track of treatment information in patient records.
- Documented patient records during procedures and added notes taken to treatment chart.
- Organized patient charts prior to appointments by gathering necessary documents.
- Explained insurance benefits to patients in order to maximize their coverage.
- Gathered and documented patient medical and dental histories and vital signs.
- Exposed diagnostic dental x-rays to analyze teeth condition.
- Answered phones professionally while responding promptly to inquiries from staff members or patients.
- Scheduled appointments for both new and returning patients based on availability.
- Took medical and dental history and recorded vital signs of patients.
- Managed inventory control system by ordering supplies when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Answered calls by the end of the day, to assist with customer questions and concerns.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Fabricated temporary crowns from alginate impressions or pre-fabricated templates.
- Performed coronal polishing.
- Performed chair-side dental assisting during patient examinations and treatments, including taking radiographs, impressions, and pouring up models.
- Sterilized dental equipment using automatic washers and autoclave to prevent cross contamination.
Office Manager
MG Construction & Heart Built Construction
Phoenix, OR
01.2003 - 04.2012
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Coded and entered daily invoices with in-house accounting software.
- Developed and implemented office policies and procedures.
- Ensured compliance with applicable laws regarding employment practices.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained filing system for records, correspondence and other documents.
- Used judgment and initiative in handling confidential matters and requests.
- Answered calls per day to assist with customer questions and concerns.
Education
Dental assisting certificates - Dental Assisting
Southern Oregon Dental Assisting Program
Medford, OR05-2013
High School Diploma -
Hammond High School
Hammond, LA06-1982
Some College (No Degree) - Business
Wharton County Junior College
Wharton, TXSome College (No Degree) - Business
Southeastern Louisiana University
Hammond, LASkills
- Disinfection and Sterilization
- Oral Examination
- First Aid Trained
- Chair-Side Support
- Patient Recordkeeping
- Sealant Application
- Supply Ordering
- Preliminary Impressions
- Denture Adjustment
- Electronic Dental Record (EDR)
- Autoclave Operation
- Restorative Procedures
- Crown Construction
- Payment Collections
- Appointment Scheduling
- Eaglesoft, Epic, Endovision and Denticon software programs
- Taking Medical and Dental Histories
- Postoperative Care Instructions
- Treatment Room Breakdown
- Data Verification
- Patient Schedule Management
- Data Entry
- Fluoride Treatments
- Oral Surgery
- Customer Service
- Dental Staff Support
- Treatment Planning
- Insurance Verification
- Dental Radiography
Affiliations
My weekend passions that I enjoy with my husband are gardening, hiking, kayaking, camping and taking my furpups on walks.
Community Outreach
- Mission of Mercy Volunteer
- LaClinica Volunteer at Migrant Camps
- LaClinica Volunteer at Sealant Clinics
Certification
- Expanded Function Dental Assistant Certification
- Sealant Certified
- Denture Reline Certified
- CPR Certified
Languages
English
Professional
References
References available upon request.
Timeline
Expanded Functions Dental Assistant
Timber Kids
03.2023 - 11.2023
Expanded Functions Dental Assistant
LaClinica
01.2019 - 10.2021
Expanded Functions Dental Assistant
Siskiyou Endodontics
03.2016 - 11.2018
Expanded Functions Dental Assistant
LaClinica
04.2012 - 03.2016
Office Manager
MG Construction & Heart Built Construction
01.2003 - 04.2012
Dental assisting certificates - Dental Assisting
Southern Oregon Dental Assisting Program
High School Diploma -
Hammond High School
Some College (No Degree) - Business
Wharton County Junior College
Some College (No Degree) - Business
Southeastern Louisiana University