Nancy Gonzalez
Portage,IN
Summary
Dynamic Account Manager offering over 20 years of expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
15
15
years of professional experience
Work History
Account Manager
GERRESHEIMER GLASS INC
01.2015 - 01.2023
- Managed 10 key accounts along with 45 other accounts generating $30 million in annual revenue and consistently exceeded sales target by 20%
- Extensive use of CRM Software/ SAP for order entry and tracking, working closely with manufacturing to ensure customer’s needs are met
- Strategic consulting and sales for potential new & current customers, including specifications review, new item creation, research, time allocation and price quotes
- Played critical role in developing and maintaining executive relationships with key buyers/planners & supply chain managers throughout domestic & international pharmaceutical companies to effectively manage their business needs
- Worked alongside distribution team as well as interfacing with carriers & freight forwarders to ensure timely delivery of both US and overseas shipments
- Created strategic plans for customer accounts leading to 72% increase in customer retention and 67% growth in revenue from existing accounts.
Account Executive/Territory Sales Representative
EXPRESS EMPLOYMENT PROFESSIONALS
01.2008 - 01.2012
- Produced over $500,000 in gross margin contributing to nearly quarter of company's annual revenue and top 10 clients
- Continuously increased business by securing 2-3 new clients per week within commercial, administrative and professional fields
- Optimized market coverage and maximized revenue potential within territory
- Facilitated lunch and learns and workshops to gain additional business with HR services and understand customers’ business needs
- Established and maintained customer profiles to prevent customer churn
- Played vital role in office’s achievement of receiving Circle of Excellence and Bronze level status by personally exceeding revenue goals by 5 percent.
Education
Post baccalaureate Certificate in Accounting -
Indiana University, School of Business And Economics
2017
M.B.A. - Master of Business & Administration -
Indiana University, School of Business And Economics
2015
Bachelor of Science (BS) in Business Administration -
Indiana University Northwest
Skills
- Business Development
- Customer Success
- Account Management
- Relationship Building
- CRM Software/ SAP
- Customer Communication
- Forecasting
- B2B & B2C Sales
- Strategic Communications
- Presentations
Timeline
Account Manager
GERRESHEIMER GLASS INC
01.2015 - 01.2023
Account Executive/Territory Sales Representative
EXPRESS EMPLOYMENT PROFESSIONALS
01.2008 - 01.2012
Post baccalaureate Certificate in Accounting -
Indiana University, School of Business And Economics
M.B.A. - Master of Business & Administration -
Indiana University, School of Business And Economics
Bachelor of Science (BS) in Business Administration -
Indiana University Northwest
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