Summary
Overview
Work History
Education
Skills
Professional References
Timeline
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Nancy Gonzalez

Summary

Flexible hard worker ready to learn and contribute to team success.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

On Site Supervisor

Adecco
07.2018 - Current
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Retail Store Supervisor

Toys R Us
04.2013 - 06.2018
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Conducted periodic performance reviews with each team member as part of ongoing professional development initiatives within the workplace environment.
  • Determined layout of store merchandise for visual appeal to consumers.
  • Trained and oriented associates to maximize team performance.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Retail Store Supervisor

Office Max
08.2008 - 04.2013
  • Updated knowledge on industry trends regularly which resulted in more efficient techniques being employed.
  • Provided mounting and laminating support to preserve and protect documents and photos.
  • Assisted customers in selecting appropriate materials and formats for their printing needs, ensuring optimal results.
  • Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
  • Engaged business customers by explaining latest store promotions to drive sales of copy and print services.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Retail Store Associate

Toys R Us
08.2006 - 08.2008
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Provided expertise on product features and benefits when assisting customers, resulting in informed purchasing decisions and increased satisfaction.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Processed returns and exchanges efficiently, maintaining customer satisfaction while adhering to company policies.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Prioritized helping customers over completing other routine tasks in store.
  • Handled cash transactions accurately, ensuring balanced registers at the end of each shift.

Education

High School Diploma -

Aquinas High School
San Bernardino, United States
06.2006

Skills

  • Safety oversight
  • Work ethic
  • Organization
  • Customer service
  • Critical thinking
  • Friendly, positive attitude
  • Flexible
  • Decision-Making
  • Relationship Building
  • Analytical Thinking
  • Organizational Skills
  • Problem-solving abilities

Professional References

Keith Cerda | Adecco Mgr II On-sites

keith.cerda@adeccona.com | (909) 717-3917


Jessica Morgan | Customer Success Director

jessica.morgan@adeccona.com | (717) 487-3306


Sean P. Eberwein | CTDI Sr. Operations Manager

seberwein@ctdi.com | (951) 591-4649


Courtney Wilson | CTDI Former Senior Manager, Human Resources 

courtney.renee@yahoo.com | (760) 792-4145



Timeline

On Site Supervisor

Adecco
07.2018 - Current

Retail Store Supervisor

Toys R Us
04.2013 - 06.2018

Retail Store Supervisor

Office Max
08.2008 - 04.2013

Retail Store Associate

Toys R Us
08.2006 - 08.2008

High School Diploma -

Aquinas High School

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Nancy Gonzalez