Nancy Gonzalez
Cape Coral,FL
Summary
Compassionate and detailed oriented medical assistant seeking Position as a Practice Supervisor. With some experience as a supervisor/ manager. Staff supervision, administrative tasks, patient record management, and ensuring compliance with regulations. Key responsibilities involve managing staff performance, overseeing finances like billing and payroll, ensuring smooth patient care and flow, and maintaining efficient operations. Strong leadership, communication, and organizational skills to manage multiple responsibilities in a fast-paced environment.
Overview
19
19
years of professional experience
Work History
Private
04.2022
- Details upon request
Medical Assistant
Lee Health System
11.2023 - Current
- Conducted 20+ preliminary evaluations per day, including measuring weight, temperature and blood pressure and documented results with accuracy.
- Administer injections and medications as directed by physician.
- Responsible for assembling patient history, HIPPA documentation
- Opening/Closing lab
Practice Manager
Associates in Medicine and Surgery
04.2022 - 11.2023
- Conducted 20 preliminary evaluations per day, including measuring weight, temperature and blood pressure and documented results with accuracy.
- Administer injections and medications as directed by physician.
- Responsible for assembling patient history, HIPPA documentation
- Wound care
- Shockwave therapy
- Sterilization of tools
- Eclinical charting and Athena
- Scheduling surgeries
- Assisting doctor in office surgeries
Manager
Walmart
06.2019 - 04.2022
- Fully responsible for running the high demand areas of grocery, Health & Beauty (HBA/HBC), Hardware, Paint, Automotive and Stationary (at separate times) and managing approximately 50 associates.
- High volume purchasing and reporting for the above departments
- Daily reviews of sales and perpetual inventory (PI)
- Inventory auditing–including monitoring and proactively taking action to mitigate shrinkage
- Employee scheduling and daily task assignment. Performing quarterly employee assessments
- Hiring new associates, evaluating applications, interviewing, obtaining background checks, onboarding, testing administration, and training
- Managing relationships with third-party vendor vendors
- Cash management and reconciliation of cashier tills
- Ensuring that company policies were followed
- Directing associates on customer service best practice and how best to interact with difficult customers
Supervisor (but doing managerial work)
Franklin Cleaning, LLC
02.2013 - 06.2019
- Employee scheduling and job site scheduling
- Supervising and auditing job sites–ensuring that the contracted scope of work is fully complete
- Oversee contract renewals–including coordination of HOA approvals.
- Training new employees
- HR related tasks, including taking corrective action, when necessary
- Invoicing and accounts payable
- Business license, bond, and insurance renewals–as well as other compliance related tasks
- Vehicle maintenance monitoring and scheduling
- Monitoring employee driving behavior via the GPS application
- Purchasing all supplies for the company and ordering equipment parts
Certified Nursing Assistant
Angel Hands
01.2007 - 01.2013
- At-home nursing care for elderly patients. More details available upon request
Skills
- Preparing outpatient for examination
- Taking vital signs and charting medical history
- Collecting and proper handling of lab samples
- Administrating medication as directed by attending physician
- Maintaining medical records
- Patient evaluation
- Medical administration
- HIPAA compliance
- EHR management
- Wound care
- Shockwave therapy
- Inventory management
- Team leadership
- Employee training
- Customer service
- Cash handling
- Compliance monitoring
- Performance assessment
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Strategic planning
- Project planning
- Performance management
- Staff development
- Shift scheduling
- Conflict resolution
- Schedule preparation
- Workforce management
- Performance evaluations
- Expectation setting
- Emergency response
- Expense tracking
- Clear communication
- Coaching and mentoring
- Work prioritization
- Multitasking
- Attention to detail
- Organizational skills
- Excellent communication
- Team development
- Hiring and training
- Vendor management
- Relationship building
Timeline
Medical Assistant
Lee Health System
11.2023 - Current
Private
04.2022
Practice Manager
Associates in Medicine and Surgery
04.2022 - 11.2023
Manager
Walmart
06.2019 - 04.2022
Supervisor (but doing managerial work)
Franklin Cleaning, LLC
02.2013 - 06.2019
Certified Nursing Assistant
Angel Hands
01.2007 - 01.2013