Nancy Gonzalez
San Jose,CA
Summary
Hardworking and reliable associate with strong ability in recruiting, sales, bookkeeping, clerical and customer service. Offering communication skills, dependability and attention to detail skills. Highly organized, proactive and punctual with team-oriented mentality.
Overview
10
10
years of professional experience
Work History
Leasing Consultant
Essex Property Trust Inc
San Jose, California
05.2024 - Current
- Greet and assist prospective tenants during property tours, highlighting key features and benefits of available units.
- Assist applicants through the leasing process, including application intake and verification steps.
- Maintain organized records and follow-up communications to ensure smooth leasing operations.
- Collaborate with team members to meet occupancy and leasing goals.
Election Worker II
County Of Santa Clara
San Jose, CA
12.2021 - 02.2024
- Strengthened operational efficiencies and traceability by developing organizational systems for maintaining confidential employee records and reports.
- Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Assisted with recruiting over 200 bilingual and monolingual employees to locations for polling sites, training classes, distribution and return center, ballot drop off sites, including assisting with documentation to determine accessibility and legal compliance.
- Coordinated interviews with qualified applicants and created shortlist.
- Checked mapping layers to assess accuracy and identify, mark and correct errors.
Office Administrator
Diaz-Christian Tax Service
Santa Clara, CA
01.2023 - 10.2023
- Processed financial documents, contracts, expense reports and invoices.
- Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Instructed new hires on administrative procedures and company policies, closely checking work to verify performance.
- Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes.
Sales Consultant
T-Mobile US Inc.
San Jose, CA
11.2019 - 04.2022
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Drove sales of cellphones and communication products by applying proactive nature, knowledge of customer preferences and active listening skills.
Payroll Assistant
Rojas Tiles
01.2019 - 01.2022
- Protected payroll operations and maintained employee confidence by keeping information private.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Handled payroll help desk and answered questions regarding correct and accurate payroll time entry.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Conducted employment verification and background investigation to facilitate hiring process.
Pet Care Associate
PetSmart
San Jose, CA
06.2018 - 02.2020
- Completed owner paperwork and obtained all necessary information, including possible allergies, potential aggressive behavior, preferred food type and owner contact details.
- Checked animals for injury and illness, writing copious notes regarding symptoms for any type of illness.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
- Collected and documented animal information such as weight, size, physical condition and food intake.
Guest Service Associate
Target
San Jose, CA
11.2015 - 06.2017
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Education
Associate of Science - Nursing
De Anza College
Cupertino, CASkills
- Problem resolution
- Organization
- Data management
- Customer service
- Relationship building
- Intuit QuickBooks
- Bookkeeping Support
- Human Resource Management Systems
- Organizing and Categorizing
- Fair housing policies
Additional Information
English and Spanish.
Timeline
Leasing Consultant
Essex Property Trust Inc
05.2024 - Current
Office Administrator
Diaz-Christian Tax Service
01.2023 - 10.2023
Election Worker II
County Of Santa Clara
12.2021 - 02.2024
Sales Consultant
T-Mobile US Inc.
11.2019 - 04.2022
Payroll Assistant
Rojas Tiles
01.2019 - 01.2022
Pet Care Associate
PetSmart
06.2018 - 02.2020
Guest Service Associate
Target
11.2015 - 06.2017
Associate of Science - Nursing
De Anza College