Nancy Gonzalez
Twentynine Palms,CA
Summary
Professional hospitality worker prepared to deliver exceptional cleanliness and guest service. Experienced in ensuring rooms and public areas meet top-tier standards, enhancing guest satisfaction. Known for effective team collaboration and adaptability to changing needs, excelling in attention to detail and reliability.
Overview
15
15
years of professional experience
Work History
Short Term Rental Cleaner & Airbnb Host
Self Employed Services
01.2021 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Monitored inventory levels of cleaning supplies, placing orders as necessary.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Emptied trashcans and transported waste to collection areas.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
Medicare Member Service Representative
IEHP
02.2011 - 08.2018
- Assisted members with inquiries regarding benefits and eligibility requirements.
- Resolved member issues efficiently through active listening and problem-solving techniques.
- Educated members on health plan options, enhancing understanding of services available..
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
Education
High School Diploma -
Tracy High School
Cerritos, CA06-1991
Skills
- Expertise in bed making
- Effective cleaning methods
- Efficient room turnover
- Bathroom sanitation expertise
- Client support
- Effective multitasking
Timeline
Short Term Rental Cleaner & Airbnb Host
Self Employed Services
01.2021 - Current
Medicare Member Service Representative
IEHP
02.2011 - 08.2018
High School Diploma -
Tracy High School