Nancy Gordo
Mecca,CA
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
QSR Cast Member
Walt Disney World Company
04.2024 - 08.2024
- Collaborated with team members to complete tasks accurately and efficiently
- Demonstrate guest service skills in a high-volume area
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for guests.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved guest complaints promptly and professionally to maintain positive reputation.
- Answered guest questions, recommended items, and made note of allergies or special requests
- Prepared/plated dessert and set up buffet stations
- Helped new hires around the kitchen and informed them of company procedures
Office Assistant
Coronado Tax Services
10.2020 - 03.2024
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Monitored calenders and scheduled appointments
- Organized files, developed spreadsheets, and faxed reports
- Compiled and analyzed data to produce reports.
- Office clerical functions involving word processing and other software
- Created and maintained detailed records of all office activities.
Education
Bachelor of Arts - Management
Californa State University San Bernardino
San Bernardino, CA05.2023
Skills
- Bilingual English/ Spanish
- Data Entry
- Document Management
- Spreadsheet Creation
- Paperwork Processing
- Scheduling
- File Organization
- Calendar Management
- Customer Service
- Time management
- Verbal and communication skills
Certification
- [Notary Public], [State of California, Secretary of State] - [11/15/2023-11/14/2027]
Timeline
QSR Cast Member
Walt Disney World Company
04.2024 - 08.2024
Office Assistant
Coronado Tax Services
10.2020 - 03.2024
Bachelor of Arts - Management
Californa State University San Bernardino
- [Notary Public], [State of California, Secretary of State] - [11/15/2023-11/14/2027]
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