Nancy G Perez
Calumet City,IL
Summary
911 Dispatcher able to work under stressful environment while maintaining composure and giving precise emergency information. I have over 15 years of experience providing emergency assistance to the public and officers on duty I am able to multi-task and coordinate various emergency service personnel while focusing on issue at hand. I can type up to 40 words per minute and maintain a calm and assuring demeanor while speaking with the general public and emergency personnel. I am able to create reports based on information provided, research I preform, and information that is given from several different agencies.
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Burnham Police Department
07.2010 - Current
- Answer emergency and non-emergency phone calls
- Dispatch police and fire calls
- Enter warrants for wanted persons into the Leads, and NCIC system
- Open calls and enter all pertinent information, creating a log of events
- Provide investigative assistance to the South Suburban Major Crimes Task Force
- Provide Customer service to all citizens that come to the police department
- Release impounded vehicles, collecting large sums of money, and sign bond papers.
- Fill out all necessary paperwork for arrests, and run all names, criminal histories involved in the arrest
- Perform prisoner checks and make sure they are fed in a timely manner
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
911 Emergency Dispatcher
Dolton Police Department/Buds Ambulance
06.2015 - 07.2025
- Answer emergency and non-emergency phone calls
- Provide information in real time to Police, Fire, and EMS services via a radio system
- Maintaining constant contact, and complete situational awareness
- Creating a call log to maintain awareness while documenting pertinent and relevant information
- Responsible for training all new employees and dispatchers on Spillman and LEADS
- Assist officers and detectives on identifying known and unknown offenders
- Generating reports using information compiled and exploited from various sources including data bases and open source systems
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Read system maps and caller information, and documented details in system.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Operational Support Technician
Federal Bureau Of Investigations
12.2018 - 05.2019
- Answered the incoming calls and routed them to the correct department
- Assisted agents with case reports
- Completed assigned tasks in a timely manner
- Assisted in coordinating calendar events with agents and securing radio bands for traffic
- Trained incoming employees on Leads 2000 and how to correctly run plates and names/drivers license/identification cards correctly to get an accurate response
- Researched database failures and collaborated with operations team to resolve problems.
- Reviewed processing errors and helped track down root causes.
Police/Fire Dispatcher
Munster Police Department
12.2012 - 07.2015
- Answer emergency and non-emergency phone calls
- Dispatch police and fire calls to on-duty personnel
- Open calls and enter all pertinent information, creating a time log of events
- Keep accurate records of orders of protection and no contact orders following the guidelines and laws of the State of Indiana
- Listen to radio traffic from multiple towns, maintaining situational awareness
- Provide customer service to the citizens that come to the police department
- Make all necessary phone calls for all call outs during emergency situations
- Run criminal histories and provide officers with the proper paperwork
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Assisted callers in emergency situations with appropriate information and support.
Education
High School Diploma -
Thornton Fractional North
Calumet City, IL06-1989
No Degree - Medical Coding And Billing
Kaplan College
Hammond, IN06-2010
Skills
- Records retrieval
- 911 system information databases
- Listening skills
- Emergency medical dispatcher certification
- Map reading
- Research
- Professional communication
- Multi-task management
- Information gathering
- Incident documentation
- Call prioritization
- Stress tolerance
- Situational awareness
Accomplishments
- Mastered new computer aided dispatch system (CAD) and responsible for the training and certification of all new employees
- Received kudos from high ranking officers for quick thinking during a barricaded subject situation, 2018
- Exemplary Service Award, 2014
- Dedication to Duty Commendation for exemplary performance, 2014
- Four Civilian Award nominations for outstanding service and performance, 2014
- Dedication to Duty Commendation for assisting in the apprehension of three home invasion offenders, 2012
Certification
- Certified Leads
- Certified Emergency Medical Dispatcher
- Certified CPR
Timeline
Operational Support Technician
Federal Bureau Of Investigations
12.2018 - 05.2019
911 Emergency Dispatcher
Dolton Police Department/Buds Ambulance
06.2015 - 07.2025
Police/Fire Dispatcher
Munster Police Department
12.2012 - 07.2015
Administrative Assistant
Burnham Police Department
07.2010 - Current
High School Diploma -
Thornton Fractional North
No Degree - Medical Coding And Billing
Kaplan College
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