Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nancy Grabenbauer

Beaufort,SC

Summary

Motivated and dependable retail sales/food and beverage professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, increasing sales and productivity, and maintaining high-level customer satisfaction with proven record of boosting sales and customer loyalty through individualized service. Resourceful and committed to strengthening customer experiences with positivity and professionalism.

Overview

6
6
years of professional experience

Work History

Retail Sales Specialist

MCCS MCX
07.2022 - Current
  • Delivered in-depth information on product features so customers could make educated decisions before purchase.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Increased sales and customer satisfaction through personalized servicing.
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
  • Conducted ongoing staff development to help employees achieve growth within job roles.

Head Waitress

Brody's Bar And Grill LLC
08.2020 - Current
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained staff members on use of POS system.
  • Supervised server staff and simultaneously served personal section of tables.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Waitress

Yama Japanese Hibachi
03.2018 - 03.2020
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

GED -

Beaufort High School
Beaufort, SC
06.2020

Skills

  • Ethical Standards
  • Strategic Selling
  • Time Management
  • Partner Collaboration
  • Cash Handling
  • Product Knowledge
  • Customer Service and Assistance
  • Conflict Resolution
  • Excellent Written and Verbal Communication
  • Leadership

Timeline

Retail Sales Specialist

MCCS MCX
07.2022 - Current

Head Waitress

Brody's Bar And Grill LLC
08.2020 - Current

Waitress

Yama Japanese Hibachi
03.2018 - 03.2020

GED -

Beaufort High School

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Nancy Grabenbauer