Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Granados

Rosemont,IL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

Northwestern Memorial
01.2016 - Current
  • Provide administrative support to a high-level trauma and sports orthopedic department
  • Answer telephones and courteously assist patients and employees through the organization
  • Maintain busy calendars, coordinating legal meetings and appointments
  • Manages spreadsheets and reports on a daily basis to maintain organization within the department
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Organized and coordinated conferences and monthly meetings.

Patient Benefit Advocate

Erie Family Health Center
01.2015 - 01.2016
  • Registering patients
  • Collecting payments
  • Verification of insurances
  • Scheduling and verification of appointments
  • Process Medicaid applications
  • Customer Service
  • Clinical Support specialist
  • Responding to client inquiries about NMG applications
  • Assisting providers with office needs
  • Processing referrals
  • Assisting with patient scheduling
  • Confirming patient appointments
  • Processing prescriptions for med access program
  • Assisting patients with patient assistance programs for high cost medications.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Answered constant flow of customer calls with minimal wait times.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.

Receptionist

Turner Acceptance
01.2012 - 01.2015
  • Provides office support for management staff
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.

Education

Associates - business and administration

University of Cincinnati Online

High school Diploma - undefined

Lane Technical high school
2007

Skills

  • Schedule Management
  • Reception Management
  • Multitasking and Time Management
  • Billing and Invoicing
  • Travel Coordination
  • Administrative Procedures
  • Word Processing
  • Calendar Management
  • Patient Health Information Access
  • Maintaining Financial Records
  • Multi-Line Phone Systems

Timeline

Administrative Assistant

Northwestern Memorial
01.2016 - Current

Patient Benefit Advocate

Erie Family Health Center
01.2015 - 01.2016

Receptionist

Turner Acceptance
01.2012 - 01.2015

Associates - business and administration

University of Cincinnati Online

High school Diploma - undefined

Lane Technical high school

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Nancy Granados