Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Green

Nancy Green

Ranson,West Virginia

Summary

Proven track record in enhancing customer satisfaction and loyalty at Home Depot through exceptional problem-solving and active listening skills. Excelled in high-stress situations, achieving top performance metrics. Skilled in data entry and customer relations, consistently delivering results that exceed employer expectations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

40
40
years of professional experience

Work History

Customer Service Representative

Home Depot
08.2013 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Medical Secretary

Civil Service Employee
10.1989 - 11.1995
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Enhanced office productivity by handling high volume of callers per day.
  • Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.

Pain Management Clinic

Civil Service Employee
10.1986 - 10.1989
  • Established a supportive environment that promoted healing while addressing the emotional aspects associated with living with chronic or acute pain conditions.
  • Developed expertise in administering various types of pain medications, including opioids and non-opioid analgesics, ensuring optimal dosage for each individual patient''s needs.
  • Utilized advanced technology such as continuous nerve blocks or spinal cord stimulators when appropriate to optimize patient outcomes in managing severe chronic or acute pain situations.
  • Advocated for patients'' rights within the healthcare system, ensuring they received appropriate care for optimal results in managing their chronic or acute pain conditions.

Records Clerk

Civil Service Employee
10.1984 - 09.1986
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Maintained accuracy of records by verifying accuracy of data in records.
  • Generated reports from database systems to track records.
  • Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
  • Transferred inactive records to storage to free up space and preserve history.
  • Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
  • Followed established policies and procedures to maintain compliance with regulations.
  • Assisted in audits preparation, ensuring all required documentation was easily accessible and uptodate.
  • Updated records with new information.

Education

High School Diploma -

Logansport High School
Logansport, IN

Bachelor of Arts - Business

Paul D Camp Community College
Chesapeake, VA

Bachelor of Arts - Business

Macon State College
Macon, GA

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Problem Resolution
  • Customer Relations
  • Data Entry

Timeline

Customer Service Representative

Home Depot
08.2013 - 04.2024

Medical Secretary

Civil Service Employee
10.1989 - 11.1995

Pain Management Clinic

Civil Service Employee
10.1986 - 10.1989

Records Clerk

Civil Service Employee
10.1984 - 09.1986

High School Diploma -

Logansport High School

Bachelor of Arts - Business

Paul D Camp Community College

Bachelor of Arts - Business

Macon State College

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Nancy Green