Nancy Green
Ranson
Summary
Dynamic Customer Service Representative with a proven track record at Home Depot, excelling in patient care and electronic health records management. Recognized for surpassing service goals and enhancing operational efficiency through effective collaboration and strategic appointment scheduling. Committed to delivering exceptional service and fostering positive patient experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Home Depot
Atlanta
08.2013 - 04.2024
- Surpassed service goals by implementing effective customer service and sales strategies.
- Utilized DEERS system to retrieve medical records efficiently in Medical Records department.
- Scheduled appointments and managed medical records within Pain Clinic operations.
- Assisted clinic staff with various tasks to enhance overall operational efficiency.
- Dictated medical reports and organized schedules for doctors and nurses in Endocrinology Clinic.
- Promoted through three departments, demonstrating adaptability and commitment to service excellence.
- Completed welding course and performed welding on F-16 aircraft in Homestead, FL.
- Underwent medic training at Fort Hood, Texas, while supporting VA Hospital in Atlanta, GA.
Education
Associate of Applied Science - Certificate Medical Assisting
Blue Ridge CTC
Martinsburg, WV02-2026
Associate of Science - Board of Goveners
Blue Ridge CTC
Martinsburg, WV05-2025
Some College (No Degree) - Medical Technology
Macon State College
Macon, GASome College (No Degree) - Computers
Tidewater Community College
Norfolk, VASome College (No Degree) -
Middle Georgia College
Macon, GASkills
- Medical terminology
- Patient care
- Electronic health records
- Appointment scheduling
- Customer service
- Team collaboration
Certification
- Phlebotomy Technician
- Blue Ridge CTC
- 80 hours of classroom training which started on the 6th of January thru the 6th of March 2025. The 7th of April thru the 2nd of May 2025 100 hours and 100 sticks at WVU Health Systems Berkeley Medical Center CLIA approved Lab #51D0234540
References
References available upon request.
Timeline
Customer Service Representative
Home Depot
08.2013 - 04.2024
Associate of Applied Science - Certificate Medical Assisting
Blue Ridge CTC
Associate of Science - Board of Goveners
Blue Ridge CTC
Some College (No Degree) - Medical Technology
Macon State College
Some College (No Degree) - Computers
Tidewater Community College
Some College (No Degree) -
Middle Georgia College
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