Nancy Griffin
Muskegon,MI
Summary
Accomplished professional with a robust background in vocational rehabilitation counseling and site management. Skilled in decision-making, data analysis, and mentoring, contributing to improved customer outcomes and effective program execution within diverse teams.
Overview
25
25
years of professional experience
1
1
Certification
Work History
West Central Site Manager
Michigan Rehabilitation Services
05.2008 - Current
- Supervised daily functions, guaranteeing alignment with Michigan Rehabilitation policy, mission, vision and core values.
- Analyzed program outcomes through consistent assessments to ensure optimal customer progress and satisfaction.
- Guided professional staff in adherence to policy procedures while maintaining financial accountability standards.
- Facilitated effective management of work schedules, leave time, attendance, and performance evaluations to enhance team productivity.
- Participated in West Central Workforce Development Board to enhance workforce training and employment opportunities.
- Coordinated efforts with community partners to oversee and streamline interagency cash transfer agreements.
- Conducted assessments to identify community and customer needs, leading to targeted program development.
- Addressed and managed customer, partner, and vendor concerns to maintain strong relationships.
- Conducted comprehensive case reviews and performance evaluations to support staff development and foster professional growth.
Vocational Rehabilitation Counselor
Michigan Rehabilitation Services
05.2001 - 05.2008
- Assessed customer vocational needs to optimize service delivery strategies.
- Assessed customer needs and developed individual employment plans to support their specific goals and functional capabilities.
- Coordinated ongoing case management efforts and provided support to enhance successful employment outcomes.
- Engaged with employers to promote inclusive hiring practices for customers with disabilities.
- Facilitated successful rehabilitation outcomes by delivering vocational guidance and counseling, physical restoration, training and placement to transition students with disabilities.
- Enhanced community knowledge of vocational rehabilitation services, fostering greater access to resources with in the Muskegon Intermediate School District.
- Achieved successful customer outcomes by gathering and analyzing educational, social, medical, psychological, and vocational data to assess eligibility for rehabilitation services.
- Established clear vocational objectives and goals for Individual Plans for Employment, with customers.
- Expanded employment opportunities for customers by maintaining strong employer relationships. Supported customers in sustaining suitable employment through comprehensive post-employment services.
- Administered case service budgets and meticulously maintained case records in compliance with established policies and procedures.
- Achieved improved service delivery by analyzing customer demographics to identify needs. Utilizing ALICE, reports and data.
- Set and communicated specific work objectives aligned with district and agency goals.
- Expanded community resources through successful referrals for individuals with disabilities.
- Achieved successful customer service delivery in compliance with policy and procedure. eligibility determinations and alignment of vocational goals.
- Achieved successful rehabilitation outcomes by analyzing needs of disability populations and individual customers. Streamlined management of case service budgets and maintained comprehensive records.
Education
Master of Arts - Counseling
Central Michigan University
Mount Pleasant, Michigan, MI05-1994
Bachelor of Science - Human Environmental Studies
Central Michigan University
Mount Pleasant, Michigan, MI05-1992
Skills
- Site management
- Multitasking and organization
- Documentation and reporting
- Data analysis
- Coaching and mentoring
- ICTA negotiation
- Workforce planning
- Customer service
- Staff evaluation
- Verbal and written communication
- Decision-making
- Teamwork and collaboration
- Budget administration
Accomplishments
- West Central Workforce Development Board Member
- Collaborated with Services to Minority Populations- American Indian Services Committee in the development of services for the Little River Band of Ottawa Indians.
- American Indian Disability Technical Assistance Center Partner
- Special Populations Advisory Committee member- Muskegon Community College
- Previous Michigan Rehabilitation Association Board Member
- Muskegon Area Intermediate School District/Transition Council
- Licensed Professional Counselor ID# 6401005753
- Documented and resolved [Issue] which led to [Results].
Affiliations
Michigan Mental Health Counselor
State of Michigan Licensed Professional Counselor
Certification
- Licensed Professional Counselor ID# 6401005753
Timeline
West Central Site Manager
Michigan Rehabilitation Services
05.2008 - Current
Vocational Rehabilitation Counselor
Michigan Rehabilitation Services
05.2001 - 05.2008
Master of Arts - Counseling
Central Michigan University
Bachelor of Science - Human Environmental Studies
Central Michigan University