Summary
Overview
Work History
Education
Skills
Timeline
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Nancy Groce

Norfolk,VA

Summary

Reliable Fulfillment Associate with highly flexible availability and excellent workplace focus. First-rate skills in inventory management, merchandise location and shipment preparation. Disciplined and hardworking professional with strong multitasking abilities. Offering 20 years of related experience. Safety-minded with experience working in busy warehouse environments. Unafraid of hard work, hot or cold conditions or heavy lifting. Punctual and responsible with great quality control and order review skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

50
50
years of professional experience

Work History

FC Associate III, L3

Amazon
Chesapeake, VA
08.2023 - Current
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Facilitated efficient flow of operations by delegating tasks among employees.
  • Cross-trained team members on various tasks within the department.
  • Placed products on conveyors for final wrapping and shipment.
  • Ensured compliance with health and safety regulations in the workplace.
  • Mastered complete production flow to allow effective service anywhere, troubleshot flow or machinery issues and strictly adhered to safety, quality and production standards.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Demonstrated strong problem solving skills when dealing with difficult situations.
  • Implemented loss prevention measures to protect company assets.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked with cross-functional teams to achieve goals.

FC Associate 1, L1

Amazon
Chesapeake, VA
05.2021 - 08.2023
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Delivered products, as member of picking team, to next stage of process quickly and accurately and kept customer products flowing and warehouse humming.
  • Facilitated efficient flow of operations by delegating tasks among employees.
  • Cross-trained team members on various tasks within the department.
  • Scanned incoming products with radio-frequency scanners and entered products into inventory management system for smooth stock tracking and customer order fulfillment.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Demonstrated strong problem solving skills when dealing with difficult situations.
  • ASC member.
  • Training Ambassador.
  • Exceeded stow rate which was 250 stowing at a stow rate of 350 - 400.
  • Conducted Safety audits,keeping senior Operations abreast of all change/results found in the building or on the launch pad.

Asset Control Manager

Bj's Wholesale Club
Norfolk, VA
04.2016 - 04.2021
  • Coached, mentored and trained team members in order to improve their job performance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Conducted regular Safety and Loss Prevention meetings with staff to discuss progress and identify areas of improvement.
  • Trained employees on additional job positions to maintain coverage of security protocols and safety regulations.
  • Responded to emergencies to mitigate safety hazards, fires and threats to life or property.
  • Monitored store surveillance systems to identify potential shoplifting incidents.
  • Assisted with the development of employee training programs related to loss prevention topics such as shoplifting awareness and fraud detection methods.
  • Maintained documents of all loss prevention activity.
  • Investigated shrink results outside acceptable ranges to determine causes and prevent recurrence.
  • Collaborated with law enforcement to resolve escalated situations.
  • Created reports summarizing losses due to theft or fraud for upper management review.
  • Conducted investigations into suspected internal and external theft cases, including interviewing personnel and witnesses.
  • Drafted and documented security procedures, policies and standards.
  • Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
  • Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
  • Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
  • Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
  • Directed three loss prevention audit programs.
  • Planned and launched policies and procedures to minimize asset losses.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Developed and implemented a plan to reduce bad check expense by 50% within a year.

Inventory Control Manager

Bj's Wholesale Club
Norfolk, VA
01.2011 - 04.2016
  • Researched item history to identify root cause for discrepancies between inventory and stock records.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Performed regular audits of warehouse supplies to detect any irregularities or discrepancies.
  • Assisted in developing budget estimates related to purchasing requirements for upcoming fiscal year.
  • Conducted monthly, quarterly and yearly inventories of warehouse stock.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Consistently met company and department objectives within budget and time constraints.
  • Implemented and planned warehouse safety and security programs and activities.
  • Audited warehouse locations regularly to ensure adherence to safety protocols and proper storage techniques.
  • Identified opportunities to reduce cost and improve productivity.
  • Established warehouse policies, minimums and maximums, safety stock and reorder points for thousands of stock codes.
  • Prepared inventory for shipment by attaching tags and labels.
  • Answered 30 calls per shift to assist with customer questions and concerns.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Forklift Receiving/Shipping and Rexeiving Clerk

BJ's Whole Club
Norfolk, VA
01.2011 - 04.2016
  • Received, unloaded and inspected inbound shipments for accuracy and damages.
  • Utilized RF scanners and other automated systems for efficient processing of shipments.
  • Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
  • Updated computer system with new product codes, descriptions and pricing information.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Verified purchase orders against invoices to ensure accuracy of billing information.
  • Operated a forklift to move pallets within the warehouse environment.
  • Assisted in cycle count processes as needed throughout the year.
  • Ensured that safety regulations were strictly followed while operating machinery or handling hazardous material.
  • Loaded outbound shipments onto trucks for transportation following established procedures.

Night Crew Stocker

Bj's Wholesale Club
Norfolk, VA
12.2006 - 08.2008
  • Maintained a clean and organized work area throughout shift.
  • Communicated effectively with coworkers during shifts to ensure tasks were completed efficiently.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Followed safety procedures when handling heavy loads or operating equipment such as pallet jacks.
  • Assessed floor displays to restock merchandise.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Updated pricing and sales signs to promote merchandise.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Conducted inventory checks to ensure shelves were adequately stocked with products.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Inspected incoming freight for damages or shortages, reporting any issues promptly.
  • Delivered products to customer locations on time.

Garden Center Associate

Wedgwood Gardens
Norfolk, VA
01.2001 - 08.2008
  • Stocked merchandise on shelves, tables and a-frame hanging plant displays with goods.
  • Answered store and merchandise questions and led customers to wanted items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Tracked sales data for management review.
  • Ordered additional supplies as needed.
  • Stocked shelves, racks and tables with new or transferred merchandise.
  • Operated cash register to process customer payments accurately and efficiently.
  • Documented inventory counts and reported to supervisor to identify shrink and damages.
  • Placed special orders or called other stores to find desired items.
  • Created signage for new products or promotions.
  • Performed regular maintenance of the garden center, including watering, weeding, pruning, and fertilizing plants.
  • Operated reach truck to fill customer orders and pick merchandise in store.
  • Assisted customers with plant selection and purchase decisions.
  • Watered and pruned plants according to specific needs for plant type.
  • Greeted customers to determine wants or needs.

Chief Petty Officer, USN

United States Navy, USN
08.1973 - 10.1999
  • Worked successfully with diverse crew of over 300 to accomplish goals.
  • Superb leader.
  • Administrative Officer, Security Manager, Top Secret Control Officer, Sensitive Compartmented Information and Facility Manager maintaining a TS/SCI security clearance.
  • Collaborated with others to discuss new opportunities.
  • Maintained schedule of class assignments to meet deadlines.

Education

Associate of Science - Horticulture

Tidewater Community College
Chesapeake, VA
05-2006

Bachelor of Science - Management Information Systems

Tidewater Community College
Norfolk, VA
12-2002

MBA - Public Administration

Troy State University
Troy AL
12-1998

Bachelor of Science - Management

Park University
Kansas City MO
09-1993

Associate of Science - Office Management/Management (Dual Degree)

Tidewater Community College
Norfolk, VA
07-1992

Skills

  • Material Handling
  • Inventory Maintenance
  • Stock Rotation
  • Invoice Verification
  • Hazardous Material Disposal
  • Warehouse Safety
  • Palletizing
  • Inventory Auditing
  • Loss Prevention
  • Customer Service
  • Safety Regulations Adherence
  • Teamwork and Collaboration
  • Excellent Communication
  • Forklift Operation
  • Inventory Reporting
  • Team Leadership
  • Punctual and Reliable
  • Detail Oriented
  • Shipping and Receiving
  • Heavy Lifting
  • Friendly and Courteous
  • Fulfillment Processing

Timeline

FC Associate III, L3

Amazon
08.2023 - Current

FC Associate 1, L1

Amazon
05.2021 - 08.2023

Asset Control Manager

Bj's Wholesale Club
04.2016 - 04.2021

Inventory Control Manager

Bj's Wholesale Club
01.2011 - 04.2016

Forklift Receiving/Shipping and Rexeiving Clerk

BJ's Whole Club
01.2011 - 04.2016

Night Crew Stocker

Bj's Wholesale Club
12.2006 - 08.2008

Garden Center Associate

Wedgwood Gardens
01.2001 - 08.2008

Chief Petty Officer, USN

United States Navy, USN
08.1973 - 10.1999

Associate of Science - Horticulture

Tidewater Community College

Bachelor of Science - Management Information Systems

Tidewater Community College

MBA - Public Administration

Troy State University

Bachelor of Science - Management

Park University

Associate of Science - Office Management/Management (Dual Degree)

Tidewater Community College

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Nancy Groce