Nancy Gryglewicz
Wake Forest,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Quality Analyst/Accounting Assistant
HCL Of America
Cary, NC
11.2017 - 08.2019
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
- Participated in departmental meetings to establish short- and long-term strategy.
- Consulted manuals and process documents to investigate malfunctions.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Entered figures using 10-key calculator to compute data quickly.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
Administrative Assistant/Accounting Clerk
ManpowerGroup
4300 Davis Dr. Morrisville NC 27560
09.2016 - 11.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
● Express Clearance Operations and Coordinator
FedEx:Trade Nteworks
Tonawanda NY 14150
10.2012 - 09.2016
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Education
Associate of Science - Business Administration
SUNY Empire State College
Saratoga Springs, NYSkills
- Audit processes
- Quality Improvement
- Quality processes
- Data Analysis
- Data Validation
- Project Management
- Procedural updates
- Recordkeeping abilities
- Customer Service
Timeline
Quality Analyst/Accounting Assistant
HCL Of America
11.2017 - 08.2019
Administrative Assistant/Accounting Clerk
ManpowerGroup
09.2016 - 11.2017
● Express Clearance Operations and Coordinator
FedEx:Trade Nteworks
10.2012 - 09.2016
Associate of Science - Business Administration
SUNY Empire State College