Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Nancy Guajardo

Fort Worth,TX

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

VisionQuest
Fort Worth, Texas
07.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

Administrative Assistant/Agency Administrator

MINT Insurance Services
DALLAS, TX
05.2022 - 06.2024
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into team.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Completed bi-weekly payroll for 25 employees.

Office Manager

Caress Dental
Arlington, TX
01.2021 - 05.2022
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Expedited claim processing by promptly obtaining necessary pre-authorizations for medical procedures.
  • Supported billing department by verifying coverage details to ensure correct invoicing of clients and prompt payment from insurers.
  • Assisted clients with understanding their insurance policies, benefits, and limitations to promote informed decision-making regarding healthcare services.

Dental Treatment Coordinator

MINT Dentistry
01.2019 - 12.2020
  • Managed complex cases involving multiple specialists, ensuring seamless coordination of care for patients.
  • Promoted oral health education among patients through informative discussions on proper hygiene practices and preventive measures.
  • Facilitated patient referrals to other healthcare providers when necessary, fostering strong professional relationships within dental community.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Managed patient billing processes for timely, accurate payments.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.

Receptionist/Insurance Representative

Allheart Dental
01.2017 - 01.2019
  • Administrative duties
  • Answering phone calls
  • Greeting clients
  • Overseeing office budget
  • Patients information gathering
  • Staff administration
  • Accept all letters and packages, and distribute them to their appropriate departments.
  • Monitor, organize and forward emails.
  • Track and order office equipment and supplies.
  • Maintain records and files

Personal Banker/Teller

First National Bank
Grand Prairie, Texas
02.2015 - 01.2017
  • Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
  • Receive cash and checks for deposit, verify amounts, and look for check endorsements
  • Examine cash carefully to guard against acceptance of counterfeit checks and identification
  • Enter transactions into computer and issue customer receipts
  • Sell and prepare money orders, cashiers checks, bank-to-bank wires, savings bonds, travelers' checks and certificates of deposit
  • Process western union wires and cash advances
  • Cross-sell bank services and products
  • Provide bank services to diverse customer base, including large Spanish speaking population

Cashier/Hostess

Rosa’s Cafe
Mansfield, TEXAS
12.2013 - 01.2015
  • Greeting customers entering store to ascertain what each customer wanted or needed.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Lake Ridge High School
Mansfield, TX
05.2016

Skills

  • Scheduling
  • Spreadsheet Management
  • Database Management
  • Office Administration
  • Research
  • Appointment Scheduling
  • Filing
  • Account Management
  • Microsoft Excel
  • Business Administration
  • Computer skills
  • Office administration
  • Customer service
  • Data entry

LANGUAGES

English
Spanish

Timeline

Administrative Assistant

VisionQuest
07.2024 - Current

Administrative Assistant/Agency Administrator

MINT Insurance Services
05.2022 - 06.2024

Office Manager

Caress Dental
01.2021 - 05.2022

Dental Treatment Coordinator

MINT Dentistry
01.2019 - 12.2020

Receptionist/Insurance Representative

Allheart Dental
01.2017 - 01.2019

Personal Banker/Teller

First National Bank
02.2015 - 01.2017

Cashier/Hostess

Rosa’s Cafe
12.2013 - 01.2015

High School Diploma -

Lake Ridge High School

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Nancy Guajardo