Nancy Guillen
Paso Robles,CA
Summary
Extensive experience in Payroll Specialist knowledgeable about managing payroll and retirement for multiple districts each period. Adept at reviewing and correcting records, processing payments and funding accounts. Professional with strong understanding of policies procedures. Proficient in using multiple payroll software programs with knack for quickly learning new systems. Highly organized, detail-oriented, and efficient at work. Ready to bring my multiple years of progressive experience to a new permanent role.
Overview
12
12
years of professional experience
Work History
Payroll and Retirement Specialist I
San Luis Obispo County of Education
06.2023 - Current
- Oversee multiple districts payroll and retirement.
- Calculating and tracking hours
- Tracked employee vacation, sick and personal time.
- Processed timecards and payroll data for team of employees.
- Knowledgeable in statutory deductions.
- Assigning and Tracking CalPers/ CalStrs
- Voluntary deduction set up, editing, reporting and payment.
- Efficient in Payroll Programs
- Tracking and reporting workers comp.
- Tracking and paying SUI for SLOCOE & Grizzly.
- Proficient in reading employee contracts & salary schedules.
- Collaborated with HR to integrate benefits administration into payroll system, ensuring accurate deduction and contribution calculations.
- Proficient in payroll policy and procedures.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Established strong rapport with clients through regular communication and follow-ups, fostering long-term relationships.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Resolved payroll discrepancies quickly and successfully.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
Payroll Administrator
Protech Solutions, Inc.
11.2022 - Current
- Tracking and reporting workers comp.
- Submitted reports on payroll activities.
- Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Calculated payroll deductions by accurately using data tech and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Coordinated with HR personnel to verify accuracy and completeness of employee information.
- Managed employee records on database to maintain accuracy and updated information.
- Processed timecards and payroll data for team of employees.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Managed and updated employee benefits information.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Assisted with recruitment and onboarding of new employees.
- Completed payroll accurately and timely to meet employee expectations.
- Coordinated resolution of payroll discrepancies.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Maintained confidentiality of employee records and payroll information.
Payroll Specialist /Invoice Officer
Wine Country Labor
11.2022 - Current
- Tracking Hours and duties via Quickbooks.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reduced invoice discrepancies by consistently monitoring accounts receivable and following up on outstanding balances.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Maintained organized electronic filing system for easy access of critical billing documents, optimizing workflow for the entire team.
- Ensured timely issuance of credit notes and adjustments for accurate reflection of client transactions in financial records.
Document Department Operations Manager
Central Coast Lending
06.2016 - 10.2022
- Preparation of legal documents.
- Quality control of all client file.
- Resolution of discrepancies.
- Continuing education on current laws and regulation in my field.
- Management and training employees within the closing department.
- Managed multiple tasks and met time-sensitive deadlines while keeping organized.
- Communication with third party vendors.
- Data management and entry
- Cross-trained and provided back up for multiple departments within company.
- Communicated with managers of other departments to maintain transparency.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Maintained client satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated client loyalty, promoted repeat business and improved sales.
- Offered advice and assistance to clients and associates, paying attention to special needs or wants.
- Responded to client requests for products, services and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Mapped current business and operational processes and recommended areas for improvement.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
Loan Document Specialist
Mortgage Management Consultants
06.2012 - 07.2015
- Quality control of all client files
- Preparing legal documents
- Accomplished multiple tasks within established timeframes.
- Boosted compliance rates through proper procedures and strategies.
- Verified accurate completion all documents.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Identified and resolved discrepancies in client files.
- Resolved client problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Finance
Cuesta College
San Luis Obispo, CAHigh School Diploma -
Channel Islands High School
Oxnard, CASkills
- Fluent in Spanish
- Eye For Detail
- Listening Talent / People Skills
- Computer Skills
- Critical Thinking
- Operational Efficiency
- Customer Service
- Problem Anticipation and Resolution
- Cultural Awareness
- Onboarding and Orientation
- Standard Operating Procedure
- Workflow Optimization
- Staff Training
- Maintaining Compliance
- Focus and Follow-Through
- Customer Relationships
- Employee Motivation
- Solution Development
- Word Processing
- QuickBooks
Languages
Spanish
Native or Bilingual
Timeline
Payroll and Retirement Specialist I
San Luis Obispo County of Education
06.2023 - Current
Payroll Administrator
Protech Solutions, Inc.
11.2022 - Current
Payroll Specialist /Invoice Officer
Wine Country Labor
11.2022 - Current
Document Department Operations Manager
Central Coast Lending
06.2016 - 10.2022
Loan Document Specialist
Mortgage Management Consultants
06.2012 - 07.2015
Finance
Cuesta College
High School Diploma -
Channel Islands High School
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