Nancy Gurley

Human Resources Manager – Direct, manage and support daily operations in employee relations, process improvement and customer service efficiently with optimal success.

My 30 years of serving the public sector and government in a wide variety of responsibilities has developed me into an expert in administration of Human Resources, Business Management and Customer Service. I have demonstrated dedication to company mission statements and goals with my performance of administering policies and processes in a clear, concise and meaningful way. Always striving for excellence and encouraging others to see the purpose and value in every task we perform. I have gained specialized HR experience in the last 10 years as a federal contractor manager coordinating two locations in WA state. Goal-oriented administrative leader with excellent business sense and financial knowledge focused on facilities. Strategic planner with a disciplined approach, understanding of review processes and many years of progressive experience in the field.

Youth Ministry Leader, Capital Christian Center, Port Orchard, WA, Develop lesson plans for Sunday School for each age level to engage children to learn about values, biblical principles in a fun way so they can apply it to their life and discover their purpose., Mentor students to become leaders., Coordinate events for community Outreach such as a monthly Family Fun Night, weekly Youth Group, and Annual Trunk or Treat., Schedule volunteer meetings and orientations for continued education and connection with parents., Activities Director/Camp Counselor for Solid Rock Ranch, YMCA Swimming coach for disabled children, YMCA Afterschool Reading Program for children, Girl Scout Leader for 3 years, Weekly visits to seniors nursing homes for reading, pet therapy, activities, and computer education, Humane Society-walked animals and find foster homes, Special Olympics Volunteer- assist athletes in activities

2015 - 2018, TWMS/NTMPS Navy e-Learning and Career Track Webinars/Seminars, Record Management in the DON: Everyone’s Responsibility, Department of Navy Annual Privacy Training, Anti Harassment Training, Conflict Management Training, EEO Training, Developmental Training, Uncle Sam’s OPSEC, Antiterrorism Level 1 Awareness Training, Cyber Awareness Challenge, Leadership Development Course- Purpose Driven, Human Resource Law Update, Managing for Engagement-Creating an engaged organization, Emotional Intelligence-Developing Effective Relationships, How to Communicate with Tact and Professionalism, How to write Clear and Concise Policy and Procedures, Powerful Listening Skills, Secrets to Successful Employee Orientation, 1998 - 1999, Network Administrator Certification, Olympic College, Cisco Systems Certification, Microsoft Windows Applications and Office Suite, Outlook, Records/Database Management, Increased Human Effectiveness, Economics-Macro, Intro Net Communication, Intro to Operating Systems, Technical Writing, PC Hardware Basics, Internet Working II, III, WWW Page Development, Interpersonal Communications

Demonstrated strong interpersonal and communication skills while working in a fast-paced customer service environment which require the ability to multi task and good listening techniques., Coordinated and conducted all qualified applicant correspondence by phone or email to setup interviews, pre-screening requirements and scheduling of onboarding process., Investigated complaints from employees and customers and provided conflict resolution strategies and explained proper conduct standards for safe workplace., Organized events for employees to promote safety program incentives, Employee of the Quarter, and holiday functions., Provided written and oral communication techniques to develop planning strategies in management meetings, conducted new hire employee orientation and build employee relations by applying good professional principles and relaying those methods in employee handbooks, policies and procedures, all hands meetings and continued weekly training on important key topics., Interpreted and reviewed regulations, laws, policies including CBA and conveyed in simple terms to employees, union representatives, hiring managers and subcontractors the actions and documentation needed to complete their task and maintain compliance., Trained all office staff in proper procedures of handling personnel records and conducted hands on demonstration of HRIS., Performed tasks using expert knowledge of Equal Employment Opportunity Commission (EEOC)., Managed the process of recruiting, including ad placement, online candidate searches, union seniority request call back, resume screening, initial interviews, and input on final selections., Developed processes, forms, supervisor training, checklists and metric tracking reports to ensure all applicants and employees are classified appropriately in each occupational category, classify appropriate job code for position description and ensure employee’s actual duties, responsibilities and qualifications are aligned., Analyzed and assessed wage level to employee’s qualifications, scope of work, and experience to determine competencies for apprentices, helpers, journeymen, etc. to ensure fair and equitable pay practices., Provided guidance and support to management team regarding recruiting, promotions, transfers, and separations., Incorporated Human Resource Standard Operating Procedures (SOP) into the Company’s Quality Management System (QMS) to conduct analysis of all current position descriptions during performance review annually., Processed all personnel action forms and ensured proper approval., Designed and implemented attendance program and tracking system using Microsoft Excel to provide metric reports for production supervisors to conduct appropriate documentation methods for employee counseling, employee Performance Improvement Plan and appropriate documentation methods to retain successful engaged employees., Updated and maintained a personnel database using Microsoft Access with data of thousands of prior employees used to extract data and program macros for creating metric reports and forms.

• Secret Clearance
  TS/SCI

• HR: Compensation & Benefits — Highly Proficient
  November 2020
• Knowledge of compensation and benefits programs
  Full results: Highly Proficient
• Management & leadership skills: Planning & execution — Proficient
  August 2021
• Planning and managing resources to accomplish organizational goals
  Full results: Proficient