Nancy Gutierrez
Huntington Park,CA
Summary
Kind Medical Office Receptionist with 3 years of experience in healthcare appointment setting industry. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes. Skilled in performing front desk duties, as well as working with patients with welcoming and hospitable attitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant/Medical Office Receptionist
Senior Care Clinic
10.2020 - 11.2023
- Enhanced clinic efficiency by assisting physicians with routine procedures, diagnostic tests, lab orders, referrals
- Assessed patients asking health-related questions and documenting for records
- Taking vitals such as weight, height, blood pressure, and temperature
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits
- Making phone calls to remind patients of upcoming appointments and missed appointments
- Submit referrals for patients through insurance and following up with patients to assure appointments are set up
- Verified patient insurance coverage and collected required co-payments
- Performed medical records management, including filing, organizing, and scanning documents
- Called and faxed pharmacies to submit prescriptions and refills
- Answered phone calls and messages for 4 Internal Medicine physicians at medical facility and handled patient inquiries accordingly
Customer Service Representative/Gate Agent
Aeromexico Airlines
10.2017 - 03.2020
- Managed passenger check-in safely by verifying customers' travel documentation
- Checking patients' baggage awhile being cautious for any hazardous items
- Sold, printed and reissued available tickets to customers at check-in
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Managed high-stress situations effectively, maintaining professionalism while resolving disputes or conflicts
- Moving jet bridge for incoming/outgoing aircraft
- Communicated with team, ground staff, and flight crew by relaying information via radio calls to ensure smooth gate operations and timely departure
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency
- Managed irregular operations such as delays, taking necessary action to minimize impact on passengers' travel plans
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts
- Conducted pre-boarding announcements professionally, informing passengers of important safety guidelines and boarding procedures
- Collaborated with team members to maintain a clean and organized gate area for passenger comfort
Education
High School Diploma -
South Bay Adult School
Redondo Beach, CA06.2020
Skills
- Bilingual English/ Spanish
- Communication skills
- Patient-Focused Care
- Vital signs Monitoring
- Insurance verification
- Medical Receptionist
- Patient Scheduling
- Payment Collection
- HIPAA Compliance
- EMR systems
- Medical Records
- Medical Terminology Knowledge
- Computer Literacy
Certification
- CPR Certification
- Medical Assistant Certification
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Medical Assistant/Medical Office Receptionist
Senior Care Clinic
10.2020 - 11.2023
Customer Service Representative/Gate Agent
Aeromexico Airlines
10.2017 - 03.2020
High School Diploma -
South Bay Adult School
Similar Profiles
Nancy GutierrezNancy Gutierrez
Medical Assistant/Medical Office Receptionist at Senior Care ClinicMedical Assistant/Medical Office Receptionist at Senior Care Clinic
Linda K. AdamsLinda K. Adams
Receptionist – Administrative Assistant at Senior Care Northwest – Geriatric ClinicReceptionist – Administrative Assistant at Senior Care Northwest – Geriatric Clinic
MOLLY MERRILLMOLLY MERRILL
Advanced Practice Provider at University of Chicago – South Shore Senior ClinicAdvanced Practice Provider at University of Chicago – South Shore Senior Clinic
Sarah PinedaSarah Pineda
CNA/RNA at California Post Acute CareCNA/RNA at California Post Acute Care
GENESIS ARRIAGAGENESIS ARRIAGA
Hermanas Unidas Herstorian Intern at Hermanas UnidasHermanas Unidas Herstorian Intern at Hermanas Unidas