Nancy Gutierrez
Rowlett,TX
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
12
12
years of professional experience
Work History
Team Lead
Kuehne-Nagel, Warehouse
Lewisville, TX
11.2016 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Verified accuracy of picked items by comparing them against pick list.
- Received and verified incoming shipments of merchandise according to purchase orders and invoices.
- Inspected all items for damage or discrepancies, reporting any issues to supervisor.
- Created receiving reports detailing product information such as quantity received, date received, condition.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Designed and developed training materials for new employees in the organization.
- Reviewed and processed customer returns in accordance with company policies.
- Organized and tracked returned product inventory, ensuring accuracy of all documentation.
Team Lead
Syncreon
Irving, TX
03.2013 - 11.2016
- Received and distributed incoming materials to designated areas.
- Inspected materials for any damages or defects upon receipt.
- Maintained accurate inventory records of all received items.
- Verified accuracy of shipments against purchase orders and invoices.
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Verified accuracy of picked items by comparing them against pick list.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Conducted research on customer complaints involving returned products.
- Identified critical distribution issues and reported to team leader or supervisor.
Education
High School Diploma -
Lake Highlands High School
Dallas, TX05-1992
Skills
- CSR Desk Operations
- Excel proficiency
- EWM proficiency
- Trend tracking
- Regulatory Compliance
- Performance monitoring
- Production Monitoring
- Schedule Management
- Complaint resolution
- Quality Control
- SAP Software
- Order Picking
- Product Packaging
- Product Inspections
- Shipment Preparation
- Shipping and receiving
- Order Fulfillment
- Inventory Audits
- Quick Learner
- Warehouse Operations
- Package preparation
- Pick Pack in all departments
Timeline
Team Lead
Kuehne-Nagel, Warehouse
11.2016 - Current
Team Lead
Syncreon
03.2013 - 11.2016
High School Diploma -
Lake Highlands High School
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