Nancy Gutierrez
Pearland,Texas
Summary
Experienced with front desk coordination, ensuring smooth daily operations and client satisfaction. Utilizes effective communication and problem-solving skills to maintain welcoming environment. Knowledge of administrative procedures and customer service excellence.
Overview
9
9
years of professional experience
Work History
Front Desk Coordinator/Dental Biller
Cedar Lake Dental
09.2022 - 10.2025
- Streamlined patient scheduling processes to enhance appointment availability and minimize wait times.
- Oversaw front desk operations to ensure efficient patient check-in and accurate documentation processes.
- Executed updates to electronic health record systems, enhancing data accuracy and retrieval efficiency.
- Facilitated training for new staff on office procedures to elevate team performance.
- Assisted in utilizing Dentrix software for patient management. Supported financial processes using YAPI and Cherry financing. Aided in implementing Sunbit financing solutions.
- Streamlined billing processes, reducing discrepancies and ensuring timely insurance claims submissions.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
Front Desk Coordinator
Arrow Dental
02.2017 - 03.2022
- Utilized twenty years of front desk experience to ensure seamless customer interactions.
- Supported client needs through effective phone interactions, ensuring accurate information delivery and appointment management.
- Optimized patient interactions and streamlined paperwork processes to improve office efficiency.
- Recognized importance of follow-up calls and procedure reminders to enhance communication effectiveness.
- Facilitated patient understanding by providing relevant and accurate information.
- Assisted in utilizing Microsoft Word and PowerPoint for document preparation and presentations. Supported team operations with Eagle Soft and Fast Attachment software. Aided in processing transactions through Care Credit.
- Fluently communicated in English and Spanish to enhance cross-cultural collaboration.
- Streamlined scheduling for appointments and meetings, enhancing office productivity and client satisfaction.
- Assisted in onboarding new staff by providing training on front desk procedures and software systems.
Education
Medical Assistant -
Concord Institute
01-1994
High School Diploma -
Milby High School
01-1992
Skills
- Ability to provide excellent customer service
- Excellent telephone etiquette
- Exceptional verbal and written communication skills
- Great Attention to detail and the ability to multitask
- Able to handle high volume of work
- Proven ability in billing and posting
- Knowledge of treatment planning
- Experienced in verifying all aspects of PPO, Medicaid, and Chip insurances
- Skilled to handle dental X-rays and set up X-rays
- In-depth understanding of preparing instruments before dental procedures
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Coordinator/Dental Biller
Cedar Lake Dental
09.2022 - 10.2025
Front Desk Coordinator
Arrow Dental
02.2017 - 03.2022
Medical Assistant -
Concord Institute
High School Diploma -
Milby High School