Nancy Guzman
Lancaster,Texas
Summary
Self motivated individual capable of working in an independent environment as well as with others. Excellent interpersonal organization and customer service skills. Dynamic Recruitment Manager with proven success in developing recruitment strategies and managing onboarding processes. Expertise in talent acquisition and operational management ensures effective staffing solutions and enhanced team collaboration.
Overview
24
24
years of professional experience
Work History
Recruitment Manager
Direct Labor Solutions/ KPGL
01.2014 - 01.2025
- Managed recruitment processes for over 100 positions for a range of clients and ensuring a high level
- Oversaw daily branch operations and ensured compliance with company policies.
- Developed recruitment strategies to attract top talent for diverse positions.
- Managed candidate sourcing through various job boards and social media platforms.
- Conducted interviews to assess candidate qualifications and fit within teams.
- Collaborated with department heads to understand staffing needs and job requirements.
- Trained junior recruiters on best practices in talent acquisition and candidate management.
- Implemented applicant tracking systems to improve recruitment workflow efficiency.
- Facilitated recruitment events to connect with potential candidates in the community.
- Managed onboarding activities such as orientation sessions and introductions to colleagues to ensure new hires have a smooth transition into their role.
- Developed and managed recruitment process, sourcing candidates each year to fill key positions.
- Established relationships with external recruiting agencies, universities, colleges and other educational institutions in order to identify suitable candidates for open positions.
- Attended job fairs and industry events in order to promote the company's brand image.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Resolved escalated customer complaints in a timely manner.
- Developed strategies to increase customer satisfaction and loyalty.
- Assisted other branches when needed during peak periods or special projects.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Established strong working relationships with external partners such as vendors and suppliers.
Workers Compensation/ Personal Injury Case Manager
Patient Place Therapy & Rehab
Dallas, Texas
01.2007 - 01.2014
- Company Overview: Dallas, Texas
- Personal/ Workers Compensation case manager for two clinic’s.
- Responsible for insurance/ claims verification
- Pre authorization for Physical Therapy/ Physical Medicine/ Work Conditioning/ Work Hardening, and Chronic Pain Management.
- Intake patient information/ auditing existing charts.
- Responsible for patients check in and check out.
- Send /print medical records.
- Scheduling appointments/ referrals.
- Assist with Physical Medicine (EMS, hot/cold pack, intersegemental traction table, ultrasound, therapeutic exercises).
- Communicate with attorneys and WC insurances regarding patient updates.
- Posting/ billing charges and auditing billing
- Filling out work notes/ attending physician forms.
- Prepared and send out final billing and records to attorneys.
- Transcription (typed PI final narratives/ WC narratives and patient letters)
- Answering phones, filling, and faxes.
- Assisting WC patient’s in requesting Benefit Review Conference for disputes
- State of Texas Notary Public
- Translating for Spanish speaking patients.
- Dallas, Texas
Chiropractic Office Assistant
Chiro Med
Dallas, Texas
01.2003 - 07.2007
- Patient intake, scheduling appointments and referrals.
- Responsible for insurance claims verification, billing and collections (SOAH).
- Pre-authorization request for Physical Medicine
- Assisted with patient check in and check out.
- Assisted with WC/ PI case management
- Assisted in requesting Benefit Review Conferences for disputed claims and or all WC filing forms.
- Provided support to the chiropractor with patient needs. (Physical Medicine)
- Assisted with administrative tasks such as filing, faxing, scanning documents and mailing letters.
- Translating for Spanish speaking patients.
- Dallas, Texas
Legal Assistant
Law Office of Daniel Morris
Dallas, Texas
06.2001 - 01.2003
- Company Overview: Dallas, Texas
- Client Intake
- Workers Compensation claim verification
- Delegating with claims adjuster to resolve all disputed issues.
- Responsible for filing Benefit Reviewed Conferences.
- Preparing client’s files for attorney’s Benefit Review/ Contested Case Conferences.
- Assisted clients with Supplemental Income Benefits application.
- Assisted with filing, faxes, and phone.
- Dallas, Texas
Education
High School Diploma -
Moises E. Molina
Dallas, Texas05-2001
Skills
- Case management
- Legal research
- Document preparation
- Claims verification
- Regulatory compliance
- Recruitment strategy
References
- Jalal Jalali D.C., 469-471-4458
- Cristina Sanchez, Medical Assistant for Children’s Hospital, 469-583-0798
- Erica Aranda, Marketer for 4800 Clinic, 469-644-4785
- Joyce Love, 972-743-6660
- Dr. Brent Harmon, D.C., 817-896-0650
- Delfina Gloria, Transportation Manager for Patient Place, 469-682-3507
Languages
Spanish
Professional
Timeline
Recruitment Manager
Direct Labor Solutions/ KPGL
01.2014 - 01.2025
Workers Compensation/ Personal Injury Case Manager
Patient Place Therapy & Rehab
01.2007 - 01.2014
Chiropractic Office Assistant
Chiro Med
01.2003 - 07.2007
Legal Assistant
Law Office of Daniel Morris
06.2001 - 01.2003
High School Diploma -
Moises E. Molina
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