Nancy Gyllenhammer
Longmeadow,MA
Summary
Certified Pharmacy Technician with over 10 years of experience in retail pharmacy environments for major national. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Knowledgeable in all facets of pharmacy operations, e. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
22
22
years of professional experience
Work History
Certified Pharmacy Technician
Amazon / Pillpack Pharmacy
09.2022 - 09.2023
- Certified Pharmacy technician with Amazon/ Pillpack Pharmacy in a remote capacity.
- Home is equipped with strong internet in a space that is not entered by others so that all online work can be kept confidential.
- Work was done on a laptop with 2 moniters using multiple ques and patient accounts
- Training of the AMAZON system and Communication with supervisors was all done online through Chime Meetings and Slack messaging.
- Performed work on the the denials team processing cancellations of prescriptions,researching and determining if customer contact was needed .
- Contacting patient by email or phone call to confirm they were aware of prescribers change.
- Called prescribers offices to request new prescriptions for patients. average of 10 to 12 calls were made per hour resulting in verbal prescriptions, messages left, and faxes received
- I was laid of due to reduction in work force.
Nationally Certified Pharmacy Technician
CVS HEALTH CORPORATION
02.2008 - 09.2022
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Collected co-payments or full payments from customers.
- Processed over 200 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- I left CVS Pharmacy when new employment to work from home became available.
Assistant Manager Trainee
CVS Pharmacy, Retail
05.2001 - 02.2008
- Managed opening and closing procedures.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed overstocking, restocking and inventory control procedures
Education
Bachelor of Science - Business Administration
CCSU
New Britain, CT06.1988
Skills
- Prescription Filling and Labeling
- Relationship Building
- Verbal and Written Communication
- Regulatory Compliance
- Prioritization and Organization
- Detail-Oriented
- Patient Profile Setup
- Cash Register Operations
- Data Entry
- Dispensing Medications
- Customer Service
- Confidentiality Practices
- Attention to Detail
- FDA Drug Safety Guidelines
- Resolving Complaints
Timeline
Certified Pharmacy Technician
Amazon / Pillpack Pharmacy
09.2022 - 09.2023
Nationally Certified Pharmacy Technician
CVS HEALTH CORPORATION
02.2008 - 09.2022
Assistant Manager Trainee
CVS Pharmacy, Retail
05.2001 - 02.2008
Bachelor of Science - Business Administration
CCSU
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