Summary
Overview
Work History
Skills
Timeline
Generic

Nancy Haenni

Overland Park,KS

Summary

Detailed Guest Service Specialist known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

19
19
years of professional experience

Work History

Patient Service Representative

Kansas University Health System
Prairie Village , KS
01.2024 - Current
  • Provided customer service by answering patient questions and addressing concerns.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Assisted with the completion of medical forms and records.

Hairstylist, Esthetician

Love Beauty
Overland Park, Kansas
01.2024 - Current
  • Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
  • Assisted in the development of customized skin care regimens for clients.
  • Provided consultations to clients about their desired hairstyle and hair care needs.
  • Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
  • Maintained cleanliness of work station by sanitizing tools and equipment between uses.
  • Upsold additional services when appropriate to increase sales volume.

Salon Owner

Salon Twist
Leawood , Kansas
04.2016 - 12.2023
  • Developed and implemented a comprehensive salon business plan to guide operations, marketing and financial decisions.
  • Created service menus, pricing strategies, and promotional campaigns to attract new customers and retain existing ones.
  • Maintained accurate records of client appointments, inventory levels, sales transactions, employee hours worked and other data related to the salon's operations.
  • Ordered supplies such as shampoo, conditioner, styling products and tools from vendors at competitive prices.
  • Ensured all stylists have valid state licenses or certifications as required by law.
  • Established relationships with local businesses to promote cross-marketing opportunities for mutual benefit.
  • Implemented an online booking system that allows clients to book appointments 24 and 7 without having to call the salon directly.
  • Developed a loyalty program that rewards frequent customers with discounts or free services.

Hospitality Service Provider

Henderson Beach Resort
Destin, FL
06.2022 - 02.2023
  • Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
  • Tested products on clients to determine best results and provide product recommendations.
  • Maintained cleanliness of treatment room and equipment between appointments.
  • Greeted clients upon arrival to spa and provided information about services offered.
  • Provided consultations to clients about their desired hairstyle and hair care needs.
  • Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
  • Created a welcoming atmosphere for customers by greeting them warmly and responding to their needs in a timely manner.
  • Addressed return customers by name to develop customer-company relationships.

Bar and Restaurant Server

Tommy Bahama Restaurant & Bar
Miramar Beach, Florida
06.2022 - 02.2023
  • Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
  • Recorded orders accurately into the Point of Sale system.
  • Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
  • Followed up on guest requests in a timely manner.
  • Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
  • Responded to customer inquiries about menu items or services offered by the restaurant.
  • Managed multiple tasks simultaneously while providing excellent customer service.
  • Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Owner

Salon Reaction and Spa
Overland Park, Kansas
01.2006 - 04.2016
  • Maintained salon finances, including budgeting, payroll and bookkeeping.
  • Organized and scheduled appointments for clients using software systems.
  • Created marketing strategies to increase clientele and expand the business.
  • Managed staff by recruiting, training and coaching employees.
  • Provided excellent customer service to ensure repeat business from satisfied clients.
  • Ordered supplies and equipment needed for daily operations.
  • Ensured that all safety protocols were followed in the salon at all times.
  • Performed administrative duties such as filing paperwork and responding to emails.
  • Conducted regular meetings with staff members to discuss performance goals.
  • Resolved customer complaints quickly and efficiently while maintaining professionalism.
  • Assessed inventory needs for hair care products, cosmetics. on an ongoing basis.
  • Maintained relationships with vendors and suppliers who provide necessary items for running the salon.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.

Skills

  • Task delegation
  • Staff recruitment
  • Guest relations management
  • Performance evaluations
  • Policy enforcement
  • Supervisory skills

Timeline

Patient Service Representative

Kansas University Health System
01.2024 - Current

Hairstylist, Esthetician

Love Beauty
01.2024 - Current

Hospitality Service Provider

Henderson Beach Resort
06.2022 - 02.2023

Bar and Restaurant Server

Tommy Bahama Restaurant & Bar
06.2022 - 02.2023

Salon Owner

Salon Twist
04.2016 - 12.2023

Owner

Salon Reaction and Spa
01.2006 - 04.2016

Cosmetology

Independence College of Cosmetology

High School Diploma -

Hickman Mills High School

Similar Profiles

CREATE PROFILE
Nancy Haenni