Nancy Hagdon
Technical Sales Associate
Huntington Beach ,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
23
23
years of professional experience
Work History
Sales and Service Technician
Enjoy/Asurion
03.2020 - Current
- Navigated through online programs to identify solutions and notate customer files.
- Offered feedback and recommendations to sales and engineering departments to improve products.
- Diagnosed errors or technical problems to service equipment and offer customer support during field visits.
- Communicated with customer, troubleshot and operated computer to discover and input information.
- Promoted cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates.
- Input customer sales information into POS system to process orders.
- Utilized consultative sales approach to offer products to meet customer needs.
- Addressed each customers' needs and wants to recommend suitable product options.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained customer promotional logs for product advertising campaigns.
- Reconciled billing discrepancies with regulatory agencies and finance department.
- Enhanced product exposure to customers by negotiating display position and adhering to merchandising standards.
Customer Service Representative
Hertz Corp, John W
01.2017 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.\
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Sought ways to improve processes and services provided.
Service Ass
Home Depot
03.2015 - 01.2017
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Evaluated systems according to predetermined checklist and noted issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Unloaded, loaded and stocked merchandise.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Helped generate sales and identified leads.
- Leveraged diverse strategies to promote key products, resulting in [Number]% increase in sales.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Investigated and resolved customer inquiries and complaints quickly.
Pharmacy Manager
Medicine Shoppe
01.2001 - 03.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Supervised team of 50 Sales agents and helped to resolve issues arising during shifts
Education
Aviation Management And Operations
01.2015
Business Management
02.1991
Skills
- Sales Presentation
- Billing Procedures
- Interpersonal Communication Skills
- Wire Splicing
- Training Junior Team Members
- Consultative Sales Approach
- Information Updates
- Client Needs Assessment
- Special Orders
- Effective Customer Communication
- Customer Service and Assistance
- Daily Reports
- Technical Management
- Safety Standards
- Deal Closing
- Training Seminars
- Company Standards
- Loyalty Programs
- Team Management
- Merchandise Selection
- Market Trend Analysis
- Contact Management Systems
- Hardware Inventories
- Vendor Management
- Client Satisfaction
- Sales Activities
- Merchandise Sales
- Store Merchandising
- Purchase Agreements
Additional Information
Experience MS Word, Excel, PowerPoint,POS,BC. Installing and setting up Smart Tv with Att Tv.. Top Sales Associate and a plus Top Women Associate. Company profits in the millions from my knowledge and hard work.
Timeline
Sales and Service Technician - Enjoy/Asurion
03.2020 - Current
Customer Service Representative - Hertz Corp, John W
01.2017 - 03.2020
Service Ass - Home Depot
03.2015 - 01.2017
Pharmacy Manager - Medicine Shoppe
01.2001 - 03.2015
Vocational Education - , Aviation Management And Operations
CROP - , Business Management
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