Versatile Executive Director focused on promoting mission and increasing effectiveness of key programs. Passionate about managing and overseeing implementation of company's daily operations. Quick and firm decision-maker possessing first-rate communication and organizational skills. Recognized for successfully collaborating with management to develop work plans, financials and strategies.
Leader of successful pre-open and opening of a 88 unit Assisted Living and Memory Care community.
Hiring of start-up staff to include 8 Department Managers
In collaboration with Corporate Office and local sales team, planned and implemented a robust plan to set pipeline of move-ins before opening and continue plans post openings.
Responsible for all budgetary compliance.
Responsible for all regulatory compliance.
Responsible for delivery of excellent care and services.
Responsible for excellent customer and associate satisfaction.
Maintain a safe, clean and upscale community.
Responsible for oversight of up to 10 communities in CA, AZ and WA with Executive Directors reporting directly to me.
Worked side by side with community teams to ensure expected financial success, occupancy goals, customer and associate satisfaction.
Hiring and training of all new Executive Directors in my region.
Monthly financial reviews with Executive Directors.
Consistent communication with teams.
Business Acumen, Customer Service, Expert in SPIN Selling, Financial Reporting, Employee Relations, Motivator, Public Speaking, Training