Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Nancy Hammel

Fresno,CA

Summary

Driven Administrative Manager offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Project Administrator II

Teter A&E
Fresno, CA
05.2021 - Current
  • Assisting PM in establishing project fees allocations, communicating to other engineering departments their fee allocations.
  • Create client and sub agreements. amendments, work orders and change orders.
  • Once contract is approved, setup Project in Vantage Point, adding phases, disciplines and sub consultants, and allocating fees.
  • Milestone tracking.
  • Developing work plans and schedules, entering them into Vantage Point.
  • Review, code, and process consultant invoices.
  • Reporting develop and processing reports.

Caretaker

Family Member
Clovis, CA
11.2018 - 10.2020

Took a hiatus from work to care for an elderly family member in need. In 2020, while ready to go back to work experienced the effects of Coronavirus, which has caused delays in finding work.


during this time I took further education classes in HR Business Partner Program as UC Irivine.

Change Manager

AECOM (formally URS Corporation)
Orange, CA
07.2014 - 10.2018
  • Created methods to integrate functions, optimize processes and prepare staff through proactive training.
  • Managed internal and external client-facing relationships through transitional periods.
  • Designed processes and systems supporting business needs before, during and after transitions.
  • Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
  • Partnered with business teams to understand needs and mitigate potential problems.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Directed training and retraining of employees to boost performance and enhance business results.

Administrative Manager

URS Corporation
San Jose, CA
02.2004 - 06.2014
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Maintained CRM database with customer updates and report generation.
  • Assigned tasks and directed team of office clerks.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Delivered training for staff development, change management and materials, process and technical controls.


Other Positions held:

Executive Assistant, 2010-2012, Santa Ana, CA

Executive Assistant, 2006-2010, Houston, Tx

Project Coordinator, 2004-2008, San Diego, CA

Education

Master of Science - Business Management

National University
La Jolla, CA
01.2009

Bachelor of Science - Business Management

National University
La Jolla, CA
10.2005

Skills

  • Office Supervision
  • Technical Proficiency
  • Hiring and Training
  • Employee Onboarding
  • Event Planning
  • Process Improvement
  • HR Support
  • Multitasking and Organization
  • Customer Service Management
  • Microsoft Office Suite
  • Developing Policies and Procedures
  • Meeting Coordination
  • Accounts Payable and Receivable
  • Administrative Management

Certification

2016 PROSCI Certified Change Practitioner

Additional Information

ADDITIONAL EXPERIENCE

Teacher - (customer service, cultural diversity) 2008, Prison Program (18-25 yr olds)

Material Coordinator – 1999-2003

Administrative Assistant - 1998-99,

Lead Customer Service Representative - 1995-98

Money Store (Auto) Finance 1993-95

Timeline

Project Administrator II

Teter A&E
05.2021 - Current

Caretaker

Family Member
11.2018 - 10.2020

Change Manager

AECOM (formally URS Corporation)
07.2014 - 10.2018

Administrative Manager

URS Corporation
02.2004 - 06.2014

Master of Science - Business Management

National University

Bachelor of Science - Business Management

National University
Nancy Hammel