Nancy Hana
Madison Heights,MI
Summary
Experienced Service Desk Analyst with proficiency in software application installation and adeptness at resolving technical issues. Strong communication skills and ability to collaborate with team members to troubleshoot problems and deliver prompt solutions.
Overview
4
4
years of professional experience
Work History
Service Desk Analyst I
HTC Global Services
11.2022 - Current
- Provided first level technical support to healthcare employees who use EMR systems such as Epic and Cerner
- Research, resolve, and respond to clinical and technical questions received via telephone calls, emails, and other channels
- Provided accurate and creative solutions to user problems of moderate nature to ensure user productivity
SMTD Box Office Assistant
Oakland University
05.2021 - 04.2022
- Provided customer service and sold tickets using computerized systems
Web Developer Intern
InVenture
06.2021 - 12.2021
- Designed and developed websites ensuring strong optimization and functionality
- Worked closely with the manager to develop content for the organization's public websites and social media platforms, ensuring there is a clear establishment of what can be created within what timeframe
- Utilized HTML, CSS, WordPress
Education
Bachelor of Science - Information Technology
Oakland University
Rochester, MI04.2022
Skills
- Hardware troubleshooting
- Technical Support
- Software Support
- VPNs and Remote Access
- Customer Services
- Citrix Workspace
- ServiceNow
- VMware
- HTML
- CSS
- Windows 10
- Git
- Visual Studio Code
- Microsoft Applications
Timeline
Service Desk Analyst I
HTC Global Services
11.2022 - Current
Web Developer Intern
InVenture
06.2021 - 12.2021
SMTD Box Office Assistant
Oakland University
05.2021 - 04.2022
Bachelor of Science - Information Technology
Oakland University
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