Nancy Hansmann

*Led daily workflow, ensuring efficient patient flow and optimal scheduling templates.

*Implemented staff training programs to enhance customer service and operational efficiency.

*Oversaw recruitment, hiring and onboarding processes. Performed annual staff reviews and processed bi-weekly payroll.

*Successfully resolved patient concerns by actively listening to their needs and proposing solutions.

*Documented patient encounters and clinical findings to ensure accurate medical records.

*Reduced errors in patient charts through meticulous attention to detail and knowledge of medical terminology.

*Responsible for superbilling, sending prescriptions and consult letters for each patient.

*Assisted physicians with minor procedures in office.

*Accompanied physicians through day in fast-paced and stressful environments.

*Assisted when busy with technician work ups and special testing including; OCT, Fundus Photos, Visual fields.

*Managed patient check-in and check-out processes to ensure efficient flow of appointments.

*Scheduled and confirmed appointments using electronic health record systems, enhancing patient communication.

*Responded to patient inquiries, providing information on services and procedures with professionalism.

*Collected co-payments, past due balances, and obtained prior authorizations for in office minor procedures and laser treatment.