- Learning new cooking techniques and expanding my culinary skills
- Growing herbs, vegetables, or fruits in home gardens
- Pickle Ball
- Travel
Nancy Harris
Billings,MT
Summary
Dynamic professional with a proven track record at Paul Butler Agency Allstate Insurance, adept in sales and customer service. Excelled in creating cohesive brand experiences and resolving customer issues, significantly enhancing satisfaction rates. Skilled in sales strategies and team training, achieving targets for sustainable growth. Expertise in service calls and fostering positive relationships showcases a blend of hard and soft skills.
Overview
9
9
years of professional experience
Work History
Sales and Customer Service
Paul Butler Agency Allstate Insurance
04.2014 - 01.2020
- Executed company guiding principles in interactions to exceeding standards and expectations for sales and customer service.
- Collaborated with sales and customer service departments to ensure alignment of messaging and offers targeted at specific customer segments, resulting in a cohesive brand experience.
- Collaborated with sales and customer service departments to resolve billing issues, improving customer satisfaction rates.
- Collaborated with sales and customer service departments to address client inquiries, resolve issues, and maintain high levels of satisfaction.
- Contributed to company growth by consistently meeting and exceeding performance targets in sales and customer service.,
Branch Manager
SESLOC Federal Credit Union
02.2011 - 01.2014
- Resolved customer issues with prompt solutions to maintain positive relationships.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Optimized revenue generation strategies for sustainable growth.
- Created and executed marketing strategies, increasing brand awareness and attracting new customers.
- Maintained friendly and professional customer interactions.
Education
No Degree - Credit Union Management
Western CUNA Management School
Claremont, CANo Degree - Insurance And Financial Services
American College of CLU/CHFC
Bryn Mawr, PASkills
- Sales and customer service
- Handling service calls
- Product and service recommendations
- Sales contracts and agreements
Interests
Timeline
Sales and Customer Service
Paul Butler Agency Allstate Insurance
04.2014 - 01.2020
Branch Manager
SESLOC Federal Credit Union
02.2011 - 01.2014
No Degree - Credit Union Management
Western CUNA Management School
No Degree - Insurance And Financial Services
American College of CLU/CHFC
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