Nancy Harrison
Marina,CA
Overview
25
25
years of professional experience
Work History
Senior Sales Support Specialist
Ferguson Enterprises LLC
Salinas, California
09.2000 - 08.2025
- Managed order processing and coordination for efficient product delivery to clients.
- Collaborated with sales teams to streamline support processes and enhance customer experience.
- Assisted in resolving customer inquiries and issues to maintain satisfaction levels.
- Coordinated communication between sales representatives and warehouse teams for accurate fulfillment.
- Implemented best practices in documentation for tracking customer interactions and orders.
- Provided product information and technical assistance to support the sales team effectively.
- Maintained a database of client information including contact details, product preferences, purchase history.
- Assisted with training new members of the sales team on company products and services.
- Provided technical support to sales staff by responding to inquiries and resolving issues.
- Provided guidance on best practices for selling techniques when interacting with customers during demo sessions.
- Created marketing materials such as presentations, brochures, flyers, and emails for clients.
- Implemented strategies to increase revenue growth through account development activities.
- Cultivated strong working relationships with vendors and suppliers in order to obtain competitive pricing and discounts.
- Performed administrative duties such as filing documents, preparing expense reports, scheduling appointments, organizing meetings, and handling travel arrangements.
- Developed and maintained customer relationships by providing timely follow-up on orders, requests, and inquiries.
- Managed customer accounts, including processing payments and invoices; prepared quotes; tracked orders; provided status updates; handled returns and credits; resolved complaints.
- Monitored the sales process from start to finish, ensuring accuracy of order entry and delivery timelines.
- Interacted directly with customers via phone calls or emails addressing their questions or concerns related to products and services offered by the company.
- Processed customer orders, exchanges, and returns, and kept customers informed about progress.
- De-escalated irate customers with communication skills and sales expertise.
- Followed-up with sales teams and customers with complex issues to coordinate resolutions.
- Maintained positive brand identity, leveraging strategic customer relation initiatives to promote affirmative relationships with clients and partners.
- Answered high volume of calls in fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs.
- Provided after-sales support, addressing any customer concerns and ensuring a positive customer experience.
- Supported the sales team in achieving monthly and quarterly sales targets by providing administrative and technical support.
- Processed sales orders and managed order fulfillment to ensure accurate and timely delivery.
- Provided timely responses to customer inquiries, ensuring high levels of customer satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Operated register, handled cash and processed credit card transactions.
Truck Broker
Valentines Express
Salinas, California
03.2000 - 09.2000
- Coordinated freight shipments between clients and carriers for timely delivery.
- Negotiated rates and terms with transportation providers to optimize costs.
- Utilized transportation management software to track and manage shipments.
- Collaborated with team members to streamline operations and improve efficiency.
- Ensured compliance with DOT regulations related to trucking operations at all times.
- Maintained accurate records of all transactions including invoices, payments, rate agreements.
Education
Some College (No Degree) - General Studies
California State University Fresno
Fresno, CASkills
- Order processing
- Customer relationship management
- Sales support coordination
- Technical assistance
- Documentation management
- Client communication
Timeline
Senior Sales Support Specialist
Ferguson Enterprises LLC
09.2000 - 08.2025
Truck Broker
Valentines Express
03.2000 - 09.2000
Some College (No Degree) - General Studies
California State University Fresno
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