Nancy Haynes
Cortland,NY
Summary
Dynamic professional with extensive experience as a Medical Receptionist at Family Planning of South Central New York, excelling in patient scheduling and insurance verification. Proven ability to manage high call volumes while delivering compassionate customer service. Skilled in HIPAA compliance and office administration, ensuring patient confidentiality and operational efficiency.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
Family Planning of South Central New York
Cortland, NY
02.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
Manager of Logistics
Harbor Freight
Cortland, NY
06.2019 - 02.2021
- Spearheaded initiatives to reduce carbon footprint within logistics operations through sustainable practices and technologies.
- Oversaw budgeting for the entire logistics department, ensuring resources were allocated efficiently to meet operational goals without sacrificing quality.
- Collaborated with cross-functional teams to integrate logistics processes into overall business operations.
- Managed a team of logistics professionals, providing ongoing training and support to ensure consistent performance.
- Introduced automation solutions into warehousing operations, increasing productivity levels while reducing labor costs.
Day Care
Sefl Employed
McGraw, NY
01.2011 - 06.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Medical Administrative -
OCM Boces
Cortland, NY01.2019
Regents -
McGraw Jr Sr High
McGraw, NY06.1995
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- Microsoft office
- HIPAA compliance
- Appointment setting
- Insurance verification
- Appointment management
- Payment collection
- Reminder calls
- Medical billing
Timeline
Medical Receptionist
Family Planning of South Central New York
02.2021 - Current
Manager of Logistics
Harbor Freight
06.2019 - 02.2021
Day Care
Sefl Employed
01.2011 - 06.2019
Medical Administrative -
OCM Boces
Regents -
McGraw Jr Sr High
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