Nancy Heffner
Jackson,MO
Summary
Proven leader and effective administrator with extensive experience at Tiny Hearts Creative Enrichment Center, adept in office coordination and staff hiring. Streamlined operations, enhanced team performance, and significantly improved service delivery through innovative strategies and effective human resources support. Reliable and compassionate Assistant Administrator offering expertise in planning activities, maintaining safety and improving behavior. Well-versed in needs and behaviors of children between ages of Birth and 12 Years of age. Skilled at coordinating events, directing craft times and setting up field trips to offer children numerous learning opportunities.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Assistant Administrator/Owner
Tiny Hearts Creative Enrichment Center
07.2020 - Current
- Tracked expenses, processed invoices and completed other related accounting tasks.
- Maintained [Type] office equipment and placed orders for materials in short supply to manage office supply inventory.
- Maintained digital databases, physical files and area logs.
- Calculated hours and submitted payroll to achieve timely distribution of funds for [Number]-person team.
- Monitored each student's educational progress with individualized charts and files.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Implemented curriculum to enhance classes with learning-focused activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Gathered materials and resources to prepare for lessons and activities.
- Guided students to develop social, emotional and physical skills.
- Developed and implemented behavior management plans.
- Created safe and nurturing learning environment for preschoolers.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Organized and supervised large and small group activities.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Encouraged use of technology to support student learning.
- Implemented age-appropriate curricula to meet needs of young learners.
- Supported students in developing self-esteem and self-confidence.
- Established positive relationships with students and families.
- Assessed student progress and provided feedback on educational development.
- Developed innovative activities to engage young children in learning process.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Built and managed processes for tracking and monitoring department performance.
Owner/Administrator
Elite Life Care LLC
06.2016 - 05.2020
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Generated revenues yearly and effectively capitalized on industry growth.
- Established foundational processes for business operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
Administrator
Eclips School of Cosmetology and Barbering
02.2010 - 05.2016
- Maintained personnel records and updated internal databases to support document management.
- Devised and implemented processes and procedures to streamline operations.
- Conducted regular reviews of operations and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and managed project plans, timelines and budgets.
In Home Child Care
Self
02.1996 - 11.2010
- Followed nutritional plans to prepare optimal meals.
- Provided support and guidance to children in conflict resolution.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Developed lessons and activities to promote children's physical and emotional development.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Implemented daily routines and activities to stimulate and engage children.
- Assisted in potty training and toilet hygiene.
- Logged information regarding naps, feedings, and any medications administered.
- Monitored children's activities to verify safety and wellbeing.
- Encouraged children's emotional and social development.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
Education
Professional Degree - Cosmetology And Barbering
Eclips School of Cosmetology And Barbering
Cape Girardeau, MO05.2011
GED
St Louis Missouri05.1991
Skills
- Accounting knowledge
- File Maintenance
- Report Generation
- Office Coordination
- Policy Implementation
- Records Management
- Human Resources Support
- Document Control
- Expense Tracking
- Staff hiring
- Payroll Processing
- Office Administration
- Document Management
- Employee Onboarding
Certification
I own Tiny Hearts Creative Enrichment Center, I am the Assistant Administrator we have a total of 64 children in daytime and 64 children in the evenings. I have been apart of every decision that has been made with the success of Tiny Hearts. I have years of experience with childcare and managing employees. I am looking to get my degree so I can become the administrator of Tiny Hearts.
Timeline
Assistant Administrator/Owner
Tiny Hearts Creative Enrichment Center
07.2020 - Current
Owner/Administrator
Elite Life Care LLC
06.2016 - 05.2020
Administrator
Eclips School of Cosmetology and Barbering
02.2010 - 05.2016
In Home Child Care
Self
02.1996 - 11.2010
Professional Degree - Cosmetology And Barbering
Eclips School of Cosmetology And Barbering
GED
I own Tiny Hearts Creative Enrichment Center, I am the Assistant Administrator we have a total of 64 children in daytime and 64 children in the evenings. I have been apart of every decision that has been made with the success of Tiny Hearts. I have years of experience with childcare and managing employees. I am looking to get my degree so I can become the administrator of Tiny Hearts.
Similar Profiles
LaQuetha NelsonLaQuetha Nelson
Early Childhood Director at Tiny Footprints Child Enrichment CenterEarly Childhood Director at Tiny Footprints Child Enrichment Center
Jenny ColonJenny Colon
Certified Teacher Assistant at Tiny Hearts Child Care Center Inc.Certified Teacher Assistant at Tiny Hearts Child Care Center Inc.
Chioma YisraelChioma Yisrael
Early Childhood Educator at Tiny Hearts Development CenterEarly Childhood Educator at Tiny Hearts Development Center