Nancy Henn
Kimberly
Summary
Dynamic academic advisor with a proven track record, excelling in student recruitment and enrollment process coordination. Leveraging strong interpersonal collaboration and critical thinking skills, I effectively guide students to successful academic outcomes, enhancing performance and satisfaction. Committed to fostering positive relationships and implementing targeted interventions for at-risk students.
Overview
18
18
years of professional experience
Work History
Academic Advisor
FreedomProject Academy
12.2020 - Current
- Acquaint prospective clients with the academic program options and guide them through steps to determining eligibility for admission to online learning academy.
- Align students with appropriate academic programs based on interests, abilities, and future career goals.
- Manage caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality customer service delivery.
- Assist students with initial adjustment to online academic learning, technology platforms, and expectations.
- Serve as a liaison between students, faculty, staff, and administration to address concerns or conflicts that arise during the course of study.
- Provide ongoing support for students experiencing academic difficulties, resulting in improved performance.
- Collaborate with faculty members to develop targeted interventions for academically at-risk students.
- Maintain accurate records of student progress, ensuring timely updates and interventions as needed.
- Monitor student progress to drive successful academic outcomes.
- Collaborate via email, individualized reports, and phone communication with parents and teachers to help students reach potential.
Owner-Executive Director
LearningRx
08.2017 - 08.2020
- Managed daily operations, ensuring all tasks were completed accurately and efficiently by team members while upholding high standards for customer service.
- Mentored staff members on best practices in customer service, leading to increased performance levels.
- Consulted with clients to assess needs and propose optimal, individualized solutions.
- Implemented dynamic communication skills to build connections and nurture relationships, resulting in repeat business and referrals.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase services, network with other businesses, and attract new clients.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Recruited, hired, trained and managed a diverse team of 6 - 10 employees in specialized program delivery, leading to high -performance outcomes.
- Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Led organization through significant transition period, maintaining stability and focus on strategic goals.
Assistant Director & Master Level Trainer
LearningRx
01.2007 - 08.2017
- Demonstrated expertise in program delivery in a learning center setting, working 1:1 with clients of all abilities and all ages.
- Mentored staff members on best practices in customer service through observation, feedback, and professional development opportunities such as specialized training sessions, leading to increased performance levels.
- Streamlined communication between clients and employees to foster a positive learning environment, resulting in repeat business and referrals.
- Precisely conducted individual assessments of new clients according to specific protocols.
- Conducted mid-program reviews for clients resulting in clear program outcome expectations.
Education
Bachelor of Science - Elementary Education
University of Wisconsin, Oshkosh
Oshkosh, WIReading Teacher Certification -
University of Wisconsin, Oshkosh
Oshkosh, WISkills
- Proficient in CRM tools and Microsoft Office Suite
- Strong interpersonal collaboration
- Student recruitment
- Enrollment process coordination
- Clear communication in presentations
- Advising expertise
- Critical thinking
- Attention to detail
- Individual and family support
- Enrollment planning
Timeline
Academic Advisor
FreedomProject Academy
12.2020 - Current
Owner-Executive Director
LearningRx
08.2017 - 08.2020
Assistant Director & Master Level Trainer
LearningRx
01.2007 - 08.2017
Bachelor of Science - Elementary Education
University of Wisconsin, Oshkosh
Reading Teacher Certification -
University of Wisconsin, Oshkosh
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