Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Nancy Hernandez

Reno,NV

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

The Best Connection Inc.
08.2018 - Current
  • I deal with customers everyday
  • I answer phone calls
  • I enter orders
  • File invoices
  • Mail/email invoices
  • Receive certain invoices
  • Deal with spreadsheets everyday
  • Organize customer notes
  • Organize customer payments.

Warehouse Worker

The Best Connection Inc.
07.2015 - Current
  • I pick, pack and ship
  • Had to meet the minimum 1,500 pc package goal everyday
  • I also was shipping orders on the computer for several months
  • Also forklift trained
  • I have experience in receiving
  • I've worked material handler positions
  • I also know how to do Quality Control.

Warehouse Worker

Barnes & Noble
Reno, NV
04.2022 - 06.2023
  • I work in a Book & Toy environment
  • I pick, pack and sort merchandise
  • I do material handling
  • I am part of the Safety Team, which means I overlook all areas of safety within the warehouse.

Cleaner

Royal Cleaning Services
Reno, NV
08.2016 - 09.2018
  • Cleaned offices
  • Full cleaning of apartments/houses
  • Cleaned UNR dorms every august for the new move ins
  • Also cleaned gyms.

Education

High school diploma -

Sparks High School

Skills

  • Pick, packing & shipping (9 years)
  • Order Entry
  • Data Entry
  • Pricing
  • Bilingual
  • Warehouse Experience
  • Residential Cleaning
  • Commercial Cleaning
  • Shipping & receiving
  • Order fulfillment
  • Heavy lifting
  • Forklift
  • Order Picking
  • Inventory Control
  • Pallet Jack
  • Freight Experience
  • Accounts Receivable
  • Order Picker
  • Materials Handling
  • Microsoft Word (6 years)
  • Microsoft Excel
  • Filing
  • High-Energy Attitude
  • Customer Relations
  • Customer Service
  • Problem Resolution
  • In-Store Support
  • Complaint Handling
  • Microsoft Outlook
  • Report Preparation
  • Payment Processing
  • Credit Card Payment Processing
  • Multi-Task Management
  • Order Processing

Awards

Employee of the quarter, 09/01/15

Languages

Spanish
Professional

Timeline

Warehouse Worker

Barnes & Noble
04.2022 - 06.2023

Customer Service Representative

The Best Connection Inc.
08.2018 - Current

Cleaner

Royal Cleaning Services
08.2016 - 09.2018

Warehouse Worker

The Best Connection Inc.
07.2015 - Current

High school diploma -

Sparks High School

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Nancy Hernandez