Nancy Hernandez
Reno,NV
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
The Best Connection Inc.
08.2018 - Current
- I deal with customers everyday
- I answer phone calls
- I enter orders
- File invoices
- Mail/email invoices
- Receive certain invoices
- Deal with spreadsheets everyday
- Organize customer notes
- Organize customer payments.
Warehouse Worker
The Best Connection Inc.
07.2015 - Current
- I pick, pack and ship
- Had to meet the minimum 1,500 pc package goal everyday
- I also was shipping orders on the computer for several months
- Also forklift trained
- I have experience in receiving
- I've worked material handler positions
- I also know how to do Quality Control.
Warehouse Worker
Barnes & Noble
Reno, NV
04.2022 - 06.2023
- I work in a Book & Toy environment
- I pick, pack and sort merchandise
- I do material handling
- I am part of the Safety Team, which means I overlook all areas of safety within the warehouse.
Cleaner
Royal Cleaning Services
Reno, NV
08.2016 - 09.2018
- Cleaned offices
- Full cleaning of apartments/houses
- Cleaned UNR dorms every august for the new move ins
- Also cleaned gyms.
Education
High school diploma -
Sparks High School
Skills
- Pick, packing & shipping (9 years)
- Order Entry
- Data Entry
- Pricing
- Bilingual
- Warehouse Experience
- Residential Cleaning
- Commercial Cleaning
- Shipping & receiving
- Order fulfillment
- Heavy lifting
- Forklift
- Order Picking
- Inventory Control
- Pallet Jack
- Freight Experience
- Accounts Receivable
- Order Picker
- Materials Handling
- Microsoft Word (6 years)
- Microsoft Excel
- Filing
- High-Energy Attitude
- Customer Relations
- Customer Service
- Problem Resolution
- In-Store Support
- Complaint Handling
- Microsoft Outlook
- Report Preparation
- Payment Processing
- Credit Card Payment Processing
- Multi-Task Management
- Order Processing
Awards
Employee of the quarter, 09/01/15
Languages
Spanish
Professional
Timeline
Warehouse Worker
Barnes & Noble
04.2022 - 06.2023
Customer Service Representative
The Best Connection Inc.
08.2018 - Current
Cleaner
Royal Cleaning Services
08.2016 - 09.2018
Warehouse Worker
The Best Connection Inc.
07.2015 - Current
High school diploma -
Sparks High School