Nancy Hernandez

Hope's mission is to transform lives through the arts by delivering arts programming with complementary life skills training to intellectually disAbled Adults.

• Direct support to Executive and Board leadership
• Assist the Executive Director with onboarding, benefits, operations, insurance policies, compliance and payroll
• Act as a liaison between IT, bookkeeper, vendors, etc.
• Manage accounts payable & accounts receivable
• Manage offices supplies inventory and office equipment
• Oversee creation, streamlining and implementation org-wide digital filing system
• Support leadership in board meetings, retreats, volunteer and staff engagement activities

• Point person for all department, medical and visitor inquiries

• Provided excellent customer service with the utmost care

• Handled very heavy phone traffic and paged medical personnel as necessary

• Maintained accurate resident census and resident medical files

• Received, sorted and distributed mail/packages accurately and timely

• Managed reception petty cash box

• Aided the administrative and accounting department with administrative tasks as supplemental support

• Provided exceptional customer service whilst cultivating and maintaining relationships with team members, integral stakeholders, customers and vendors

• Manager of employee Corporate Card Management System (CMS) & MasterCard Smart Data (SDG2)

• Point of contact for 400+ employee credit card users and 70+ external vendors

• Performed monthly company credit card transaction auditing for accurate coding, spending control and expense visibility

• Responsible for company accounts payable processing (AP) for 70+ external vendors & (weekly check-runs)

• Prepared expense reports for company IT Director

• Collaborated with IT in developing an org-wide help desk ticket system for ordering company credit cards

• Developed and implemented an org-wide paperless credit card reconciliation system, eliminating all company paper expense reports/receipts resulting in saving revenue on off-site storage & auditing efficiency

• Gatekeeper and first point of contact for team members, stakeholders, vendors, executives, and visitors

• Handled heavy phone and email activity

• Maintained office supplies inventory

• Liaison between property management, maintenance, vendors and company

• Provided support the Director of Administration

• Managed office conference room calendars and room set-up

• Maintained seven office directories and offsite storage facility of company records

• Maintained highest degree of confidentiality in employee and legal files

• Helped IT department with managing cloud-based Brivo security system and issued employee building key cards

• Served as supplemental support for the accounting department

• Provided highest degree of customer service to visiting museum patrons (e.g. general inquiries, exhibit information, restocking museum pamphlets, making copies of museum material, etc.)

• Processed exhibit, lecture, group tour, special event tickets and membership sale/renewals

• Aided in community engagement via survey intakes to measure museum quality assurance

Spanish-Language Learning Experiences: state project funded by the California Department of Social Services, spear-headed by UC Davis Distinguished Professor Gail S. Goodman, PhD at the UC Davis Center for Public Policy Research

• Performed data collection, translated and coded data; included: preparing experimental materials, recruiting, screening research participants, library research, data-entry and administrative duties

• Front desk duties: book check outs, returns, heavy phone activity, processed library applications, issued library cards, cash transactions, renewed books and validated parking

• Shelved library materials, prepared newspapers for circulation, performed opening and closing procedures, and assisted History Room Archivist

• Promoted ongoing community library events (e.g. book fairs, summer reading programs, computer literacy workshops for all ages, adult English classes, career resources, etc)