Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nancy Hernandez

Arlington,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Marketing, Data Entry, and Client Assistant

Showtime Auctioneers
Fort Worth, Texas
07.2024 - Current
  • Analyzed large datasets to identify trends, patterns and correlations for business insights.
  • Translated raw data into meaningful information using statistical techniques.
  • Maintained documentation of all the processes related to Data Analysis.
  • Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
  • Collaborated with IT and business process owners to enhance system requirements for analytical purposes.
  • Organized photo shoots related to product launches or special promotions when necessary.
  • Assisted with the development and implementation of marketing campaigns.
  • Generated content for various media platforms, such as websites and social media accounts.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Performed follow-up calls to customers regarding their inquiries or orders.

Administrative Assistant

Creative Packaging
Fort Worth, TX
04.2021 - 07.2024
  • Published daily employee work logs and reported accurate timesheets to payroll and project management
  • Answered phone calls and emails to provide information, resulting in effective communication.
  • Administered and retained new hire paperwork to guarantee employees followed company policies and used proper company documentation.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Organized and tracked inventory of job site materials and tools, relaying issues to supply chain team.
  • Completed investigations into complaints, incidents and accidents at work sites.
  • Handled sensitive and confidential employee information with complete discretion.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Logged, processed and followed up on merchandise authorization shipments in databases.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Participated in meetings with external auditors to discuss OSHA compliance issues.
  • Answered incoming calls and responded to customer inquiries.

Office Manager

La Familia Auto Insurance
Arlington, TX
03.2018 - 04.2021
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Managed office inventory and placed new supply orders.
  • Coded and entered daily invoices with in-house accounting software.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Customer service,sales and/or influencing others. Fast paced and changing environment
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Counseled prospects and policyholders on coverage, limits and regulations.
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
  • Received 1 Sales Representative of the Year awards

Cashier

Ross Dress for Less
Irving, TX
01.2018 - 06.2018
  • Processed refunds for worn, damaged and broken merchandise.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Helped with purchases and signed customers up for rewards program.
  • Answered customer questions and provided store information.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.

Education

Associate of Arts - Master Aesthetician

Ogle School Hair Skin Nails
Arlington, TX
05.2024

High School Diploma -

Riverside High School
Decaturville, TN
05.2017

Skills

  • BILINGUAL Spanish fluent speaker
  • Event Logistics
  • Customer Service
  • Quality Control Programs
  • Multi-line telephone skills
  • Record keeping and bookkeeping
  • Microsoft Office expertise
  • Multitasking ability
  • Shipping and receiving
  • Credit card payment processing
  • Organizational strengths
  • Inbound and outbound calling
  • Sales expertise
  • Correspondence management
  • Data entry
  • Adoptive team player
  • Problem-solving abilities
  • Team leadership
  • Business Administration
  • Budget Control

Languages

Spanish
Native/ Bilingual

Timeline

Marketing, Data Entry, and Client Assistant

Showtime Auctioneers
07.2024 - Current

Administrative Assistant

Creative Packaging
04.2021 - 07.2024

Office Manager

La Familia Auto Insurance
03.2018 - 04.2021

Cashier

Ross Dress for Less
01.2018 - 06.2018

Associate of Arts - Master Aesthetician

Ogle School Hair Skin Nails

High School Diploma -

Riverside High School

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Nancy Hernandez