Nancy Herrera
Eagle Rock,CA
Summary
People-oriented professional skilled in monitoring performance, delegating work, and motivating team members. Experienced in managing daily operations and fostering effective communication within the team. Collaborative and resourceful, dedicated to identifying needs and delivering innovative solutions.
Overview
8
8
years of professional experience
Work History
Team Lead
UrgentMed
Eagle Rock
01.2019 - 04.2023
- Led and supported team members to achieve timely and high-quality task completion.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Maintained daily inventory to facilitate successful material distribution.
- Completed daily quality assurance duties to provide feedback for improvements.
- Maintained positive working relationship with fellow staff and management.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Motivated staff through positive reinforcement techniques.
Receptionist Intern
LA County Dept Of Public Health Environmental Health
Los Angeles, CA
05.2018 - 12.2018
- Answered incoming calls and transferred them to the appropriate departments or personnel.
- Scheduled appointments for patients, clients, and other visitors.
- Managed the reception area, including keeping it clean and organized.
- Assisted with administrative tasks such as filing documents, data entry, and scanning paperwork.
- Handled all incoming mail, packages, deliveries, and courier services.
- Ordered office supplies when needed.
- Maintained records of patient visits in an accurate manner.
- Checked-in patients or visitors upon arrival at the reception area.
- Ensured compliance with HIPAA regulations related to privacy of patient information.
Clerk
AJC Law Firm
Sherman Oaks
02.2018 - 05.2018
- Organized and maintained filing systems for confidential documents.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Answered phones in a courteous manner while providing excellent customer service.
- Performed data entry tasks to update customer accounts records.
- Created memos, letters, emails, reports, presentations as requested by management.
- Provided administrative support such as scheduling appointments or meetings.
- Scanned documents into digital formats ensuring accuracy of content.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Utilized computer software programs to create reports, labels, forms.
Sales Associate
FinishLine
Canoga Park
09.2015 - 02.2018
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
High School Diploma -
John Marshall High School
Los Angeles, CA06-2012
Criminal Justice
Pasadena City College
Pasadena, CASkills
- Bi-lingual English/ Spanish
- Typing Speed 40 WPM
- Exceptional Customer Service Skills
- Proficient in Microsoft Office Suite
- Employee engagement
- Performance Improvement
- Invoice Verification
- Schedule Management
- Performance monitoring
- Trend tracking
Timeline
Team Lead
UrgentMed
01.2019 - 04.2023
Receptionist Intern
LA County Dept Of Public Health Environmental Health
05.2018 - 12.2018
Clerk
AJC Law Firm
02.2018 - 05.2018
Sales Associate
FinishLine
09.2015 - 02.2018
High School Diploma -
John Marshall High School
Criminal Justice
Pasadena City College
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