Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nancy Hicks

Louisburg,NC

Summary

Accomplished healthcare professional with a proven track record at Raleigh Neurology Associates , adept in patient confidentiality and healthcare systems. Skilled in Microsoft Office and delivering exceptional customer service, I excel in administrative support, ensuring efficiency and accuracy in patient care coordination. Demonstrates strong teamwork and collaboration, enhancing operational workflows and patient satisfaction.

Overview

29
29
years of professional experience

Work History

Patient Service Associate

Duke Hospital
Durham, NC
12.2024 - Current
  • Verify patient appointment, give directions to the correct clinic, and print badges. Great customer service, phone etiquette.

HUC

UNC Chapel Hill Hospital
Chapel Hill, NC
12.2024 - Current
  • Compiled and submitted daily reports on patient admissions, discharges, and transfers for administrative use.
  • Assisted in the preparation and maintenance of patient charts, ensuring all pertinent information was up-to-date.
  • Updated patient information in electronic systems according to established policies and procedures.
  • Answered incoming calls and routed them to the appropriate departments or staff members.
  • Responded to emergency situations by following hospital protocols and assisting medical staff as needed.
  • Organized patient records, charts, and other documents in an orderly manner.
  • Ensured the cleanliness and organization of the nursing station and patient areas to maintain a safe environment.
  • Greeted visitors and directed them to the proper area of the office.

Medical Office Secretary

Raleigh Neurology Associates P.A
Raleigh, NC
02.2017 - 12.2024
  • Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services in a busy neurologist's office with 17 providers.
  • Interviewed patients to collect medical information and insurance details.
  • Answered 50 average daily phone calls to schedule appointments and address patient inquiries.
  • Called patients to schedule follow-up appointments, consistently double-checking information and availability.
  • Updated patient financial information to ensure accuracy.
  • Created and maintained accurate and confidential patient files.
  • Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.

Administrative Assistant

Imperial Family Medicine
Durham, NC
07.2013 - 02.2017
  • Handle requests for medical records, responsible for timely response within Alteer and Amazing Charts systems
  • Patient check-in/out, insurance verification, taking payments, posting payments to accounts
  • Distribution of mail and faxes
  • Answering phones, routing calls, setting appointments
  • Data entry of all patient information (demographics and medical history) into Amazing Charts EMR system

Process Technician

Biomerieux
Durham, NC
01.2013 - 07.2013
  • Inspect and ensure all equipment is calibrated and in working order before and during shift

Medical Administration

NC Arthritis and Allergy Care Center
Raleigh, NC
04.2013 - 05.2013
  • Greeted patients, checked in, verified insurance prior to service, collected co-pays
  • Answered multi-line phone system, directed calls appropriately
  • Scheduled, rescheduled, confirmed and cancelled appointments
  • Prepared forms/mailed packets to new patients and prepared forms for next day's patient load
  • Accurately entered patient information into Mysis Tiger and SRS systems

Housekeeping Supervisor

Renaissance Hotel
Raleigh, NC
10.2008 - 12.2011
  • Supervised 25 employees, Responsible for training of all new hires
  • Deliver outstanding customer service

Correctional Officer

Department Of Corrections
Manson, NC
06.2006 - 04.2007
  • Enforced rules and maintained the safety of inmates

Manufacturing Operator

GlaxoSmithKline
Zebulon, NC
06.1996 - 06.2005
  • Mixed chemicals and performed calculations
  • Operate machinery

Education

A.A.S - Medical Administration

ECPI University
Raleigh, NC

Skills

  • Understanding of HIPAA and OSHA standards
  • Microsoft Office
  • Billing
  • Charts
  • Customer service
  • Data entry
  • Faxes
  • Forms
  • Inspection
  • Insurance
  • Machinery
  • Medical terminology
  • Medisoft
  • Mail
  • Pharmacology
  • Phone system
  • Coding
  • Routing
  • Safety
  • Scheduling
  • Telephone etiquette
  • Administrative support
  • Registration and scheduling
  • Scheduling appointments
  • Professionalism and etiquette
  • Patient confidentiality
  • Healthcare systems
  • Teamwork and collaboration
  • Communicating to patients and families
  • Administrative and office support
  • Multitasking capacity
  • Verbal and written communication

Timeline

Patient Service Associate

Duke Hospital
12.2024 - Current

HUC

UNC Chapel Hill Hospital
12.2024 - Current

Medical Office Secretary

Raleigh Neurology Associates P.A
02.2017 - 12.2024

Administrative Assistant

Imperial Family Medicine
07.2013 - 02.2017

Medical Administration

NC Arthritis and Allergy Care Center
04.2013 - 05.2013

Process Technician

Biomerieux
01.2013 - 07.2013

Housekeeping Supervisor

Renaissance Hotel
10.2008 - 12.2011

Correctional Officer

Department Of Corrections
06.2006 - 04.2007

Manufacturing Operator

GlaxoSmithKline
06.1996 - 06.2005

A.A.S - Medical Administration

ECPI University

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