Summary
Overview
Work History
Education
Skills
Certification
Publications
References
Timeline
Generic

NANCY HILDEBRANDT

Lake Bluff,IL

Summary

Dynamic project management professional with a proven track record at Accenture and Health Care Services Corp (BCBSIL). Expertise in program management and cross-functional leadership, driving successful project outcomes and enhancing operational performance. Budget responsibility up to and more than $13 million. Adept at mentoring teams and implementing process improvements, resulting in significant client satisfaction and engagement.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Fitness Specialist

PRESBYTERIAN HOMES
03.2023 - Current
  • Serve 30+ clients in recurring one-on-one sessions with residents, utilizing ongoing health status assessments to develop and deliver custom fitness programs
  • Developed database for measuring progress in resident fitness assessments, including individual and trends reporting. Resulting reports allow residents to track progress over time and uncover areas of necessary focus.

Founder/Owner

PINNACLE FITNESS
01.2008 - Current
  • Developed concept for small group personal training facility specializing in working with clients age 50+, the first of its kind in its market.
  • Managed all related projects leading to facility opening including market research; real estate negotiation; hiring and mentoring trainers; hiring and developing administrative personnel.
  • Essentially 'wear all the hats' as business operator from marketing to sales to accounting/finance, including service delivery and customer service.
  • Ran a profitable physical facility for eight years; pivoted to virtual services at the start of the pandemic shut-down period.

Senior Project Manager, Enterprise PMO

HEALTH CARE SERVICE CORPORATION (Blue Cross Blue Shield of IL/MT/NM/OK/TX)
01.2006 - 01.2008
  • Sought-after project management resource to be key member of the ePMO team taking over a failing program ($13M) and introducing robust processes and teamwork to make it a success.
  • Provided team guidance on proper usage of SDM methodology using detailed WBS that were valuable in creating waterfall style project plans.
  • Created and directed collaborative workgroups to improve turnaround times for key deliverables.
  • Facilitated weekly meetings for key project participants to address all aspects of project management - deliverables, issues, and scope creep primarily needing to be addressed and driving solutions to arising challenges that would preclude projects from being delivered as specified in original project documentation.
  • Developed and maintained relationships with project stakeholders and subject matter experts in an environment with frequently conflicting objectives; facilitated conflict resolution.
  • Ensure all projects perform under PMO guidelines and metrics.
  • Maintain standards and procedures for project initiation, planning, execution, and control.

Manager, Health Services Practice; Business Transformation Practice

ACCENTURE
01.1999 - 01.2006
  • Sought-after project management resource for internal global financial systems redesign and integration, as well as for international health system redesign.
  • Oversaw large operational transformation, performance improvement, and technical engagements for clients of all sizes.
  • Directed teams consisting of more than 25 people from diverse backgrounds and frequently interacted with all levels of individuals from front-line employees to CEOs.
  • Concurrently managed mid-to-large business and technology-related projects across multiple hospital sites in post-merger environment. Primary responsibilities included: Independently driving all facets of project-related activities including clinical redesign, system assessments, resource management and issue resolution/escalation.
  • Acted as liaison across client departments and user communities related to business and technology projects.
  • Mentored, coached, and developed team members both on the client and on the consulting sides.

Education

Master of Business Administration (MBA) - Health Services Management

Kellogg School of Management
Evanston, IL

Bachelor of Science (BS) - Advertising & Communications

University of Illinois
Urbana-Champaign, IL

Skills

  • Program and project management
  • Budget oversight
  • Cross-functional leadership
  • Performance benchmarking
  • Project delivery
  • Process improvement
  • Team mentoring and development
  • Entrepreneurship

Certification

Project Management Professional (PMP), currently expired but eager to recertify

Publications

"Stronger Than Ever: Functional Fitness to Renew Your Strength, Balance, and Energy for Your Best Years Yet", Dan Ritchie, PhD, Niche Pressworks, 2016

References

References available upon request.

Timeline

Fitness Specialist

PRESBYTERIAN HOMES
03.2023 - Current

Founder/Owner

PINNACLE FITNESS
01.2008 - Current

Senior Project Manager, Enterprise PMO

HEALTH CARE SERVICE CORPORATION (Blue Cross Blue Shield of IL/MT/NM/OK/TX)
01.2006 - 01.2008

Manager, Health Services Practice; Business Transformation Practice

ACCENTURE
01.1999 - 01.2006

Master of Business Administration (MBA) - Health Services Management

Kellogg School of Management

Bachelor of Science (BS) - Advertising & Communications

University of Illinois

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