Kimberly Gonzalez
Phoenix,AZ
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Childcare Assistant
KareBears
Cottonwood, AZ
08.2023 - 02.2024
- Provided safe, nurturing and stimulating environment for children.
- Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
- Maintained accurate records of daily attendance and other related information.
- Observed and monitored the safety of all children in care.
- Developed positive relationships with parents and guardians to ensure their child's needs were met.
- Collaborated with colleagues to provide a high standard of care for each child.
- Ensured compliance with relevant legislation, standards and regulations.
- Encouraged self-expression through various art forms such as music, painting, drawing.
- Responded promptly to incidents or emergencies according to established protocols.
- Conducted daily health checks including temperature taking and recording results.
- Used clear communication and professionalism to develop constructive relationships with families.
Head Hostess
Cowboy Club Grille & Spirits
Sedona, AZ
04.2020 - 08.2023
- Greeted guests upon arrival and escorted them to their tables.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Assisted with seating arrangements for large groups and special occasions.
- Provided excellent customer service to ensure guest satisfaction.
- Maintained accurate records of reservations and wait times.
- Trained new staff on proper hosting procedures and policies.
- Collaborated with other departments to coordinate events or services as needed.
- Communicated effectively with restaurant managers regarding customer complaints or requests.
- Anticipated potential problems and took appropriate action to prevent them from occurring.
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
- Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
- Managed financial transactions including payments, refunds, discounts.
- Resolved conflicts between customers in an efficient and professional manner.
- Adhered strictly to health codes by ensuring all food preparation areas were clean at all times.
Education
High School Diploma -
Mingus Union High School
Cottonwood, AZ05-2023
Skills
- Classroom Management
- Positive Reinforcement
- Parent Communication
- Group Management
- Teamwork Oriented
- Behavior Management
- Reliable
- Active Listener
- Reliable and Punctual
- Strong Computer Skills
- Cheerful and Energetic
- Safety Awareness
- Accurate Record Keeping
- First Aid Certificate
- CPR Training
- Bilingual in Spanish
- Emergency Procedures
Timeline
Childcare Assistant
KareBears
08.2023 - 02.2024
Head Hostess
Cowboy Club Grille & Spirits
04.2020 - 08.2023
High School Diploma -
Mingus Union High School
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