Nancy Holland

• Verified cash amounts in registers to maintain consistency during shifts.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Led employee relations through effective communication, coaching, training, and development.
• Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
• Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
• Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
• Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
• Identified and corrected deficient performance and behaviors to achieve maximum productivity.
• Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
• Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
• Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.